Service Technician

4 weeks ago

Moosomin, Canada Flaman Full time

  Job Overview: 

Become an integral part of the Flaman team as a Service Technician , where your technical expertise and dedication to exceptional service will shine. As a service technician, you will be responsible for diagnosing, repairing, and maintaining our products, ensuring they operate at peak performance. If you are passionate about solving technical challenges, providing top-notch customer service, and thrive in a hands-on environment, this role offers an exciting opportunity for you to make a meaningful impact within our organization. 

Key Responsibilities: 

Technical Troubleshooting & Repair:  Diagnose and repair various technical issues in our products, using your knowledge and expertise. Conduct thorough inspections to identify problems, provide accurate diagnoses, and implement effective solutions. Preventative Maintenance:  Perform routine maintenance and inspections to prevent potential malfunctions and maintain product longevity. Create maintenance schedules and checklists, ensuring compliance with established standards and guidelines. Customer Service & Communication:  Interact with customers to understand their concerns and provide clear explanations of repairs or maintenance procedures. Offer recommendations for improving product performance and provide exceptional customer service at all times.  Documentation & Reporting Maintain detailed records of all service activities, including repairs, replacements, and maintenance tasks.Generate comprehensive reports on service activities, highlighting findings, solutions, and recommendations.  Safety & Compliance Adhere to safety protocols and guidelines to ensure a secure work environment for both yourself, customers, and your team. Comply with all company policies, procedures, and industry regulations.

Desired Qualifications & Traits: 

High school diploma or equivalent; technical certifications or relevant education would be considered an asset.  Mechanical inclination and problem-solving skills. Familiarity with various tools, equipment, and technical components related to the industry.  Excellent communication and customer service abilities.  Ability to work independently and as part of a team.

Company Overview: 

People together, doing what’s right, making a difference.

Flaman is a group of individuals working together with the guidance of our 3 values : Customer Responsibility , Achievement of Goals , and Making Things Better . We call ourselves an " Extended Family " and all value the support , team atmosphere , autonomy , and social interaction that are key to our culture and our success.

Customer Responsibility:  We each have a responsibility to every customer, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. This is a team effort - everyone needs to be committed to creating a positive customer experience. 

Achievement of Goals:  Every team member plays a role in achieving company goals. No matter your position with Flaman, everyone plays a role in the achievement of department, division, or company-wide goals.

Making Things Better:  Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide. 

Benefits & Perks: 

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. As a Flaman employee, here are some of the benefits and perks that come with being part of our team:

Competitive Compensation:  We offer a competitive wage, valuing your dedication and hard work. Opportunities for Growth:  Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.  Comprehensive Benefits:  Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans.  Financial Planning:  Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. Support & Assistance:  Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

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