Merchandising Service Manager

4 weeks ago

Penticton, Canada Rona Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

  • An inclusive and safe working environment
  • Promotion of work-life balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Opportunities for advancement within the company
  • An employer that’s involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.


Become a cornerstone of merchandising at Rona You will shape the customer experience by leading merchandising activities with precision and ensuring the optimal presentation of our products. You will also help create an inspiring work environment, train and motivate your teams, while optimizing operational processes.

Your role:

  • Oversee in-store merchandising activities, projects, and services.
  • Ensure a clean, safe, accessible, and appealing customer experience
  • Collaborate with deployment teams, field operations, and store managers.
  • Track priorities, deadlines, material needs, and project execution.
  • Supervise merchandising team members, assign projects, and reallocate tasks as needed.
  • Verify compliance with planograms and merchandising standards.
  • Evaluate resets and maintain store merchandise.
  • Identify and adapt merchandising needs specific to each store.
  • Recruit, train, and develop merchandising team members.
  • Manage performance, provide feedback, and implement corrective actions.
  • Promote safety and maintenance standards in the store.
  • Oversee adherence to loss prevention and security policies.
  • Perform all other tasks necessary for the smooth operation of the store.

What we're looking for:

  • High school diploma or equivalent.
  • 2 years of experience in customer service/retail, or 1 year in a Rona store.
  • 1 year of team management experience.
  • 1 year of merchandising experience, with skills in reading planograms and setting up/taking down displays.
  • Project management experience.
  • Availability to work nights and weekends.
  • Experience operating motorized equipment, an asset
  • Practical knowledge of basic hand tools, an asset

Wage: 45-58K. Pay can vary based on experience. Pay is for position and location advertised.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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