Reception & Sales Coordinator (part-time)

3 weeks ago

Abbotsford, Canada WSAudiology Full time

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are on the hunt for a multi-faceted Client Care Coordinator for our Abbotsford, BC clinic. This part-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

Typical hours will be Tuesday 10:00 am - 6:00 pm, Friday 11:00 am - 7:00 pm, and Saturday 10:00 am - 6:00 pm. There may be opportunity to pick up additional hours based on volume and coverage. Based on the hours required, this position is not suitable for students unless they can accommodate these hours on a regular basis. 

The compensation range for this position is $21.00 - $24.00 / hour. 

What You'll Do

Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and productsParticipate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)Assist clinical team members with sanitization and equipment as directed

What We Are Looking For

2+ years of experience in a customer service or administrative capacityExperience in a retail or sales-oriented environment is strongly preferredAn energetic, self-driven person who is excited about business development and community partnerships/marketingExcellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partnerProficiency with scheduling software and MS OfficeA valid driver's license and access to a vehicle is strongly preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

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