Workforce Planning Manager, Retail

3 weeks ago

Laval, Canada Laura Canada Full time
Job Description

The Retail Labour Planning Manager plays a critical role in ensuring the alignment of labour planning with the company's customer service standards and financial objectives. By leveraging labour planning technology, this role oversees the issuance of budgeted hours and supports stores in developing optimized schedules based on various factors such as traffic patterns, sales trends, marketing initiatives, and construction impacts.

The incumbent collaborates closely with Directors of Sales, Regional Managers, Store Managers, Merchandise Planning teams, and HR to uphold compliance with policies affecting store scheduling and performance management.

This position also takes ownership of the company's bonus plan for store employees and maintains open communication with Regional Managers to facilitate the understanding of budgeted hours and support adherence to set targets.

Critical Functions

  • Develop and issue hour budgets for stores in alignment with customer service standards and financial wage labour expense targets.
  • Utilize all available information to generate optimized schedules considering traffic, sales trends, non-selling tasks (e.g. visual merchandising, markdowns, and fulfilling online orders), marketing campaigns, construction impacts, and other relevant factors.
  • Collaborate with Directors of Sales, Regional Managers, Store Managers, and Merchandise Planning teams to ensure effective labour planning and scheduling, while also offering valuable insights to support actionable improvements at the individual store level.
  • Act as the superuser for store labour management systems, providing support and training as needed.
  • Partner with HR to develop policies impacting store scheduling and performance management.
  • Own and administer the company's bonus plan for store employees, ensuring alignment with performance goals and financial targets.
  • Communicate openly with stores to facilitate the understanding of budgeted hours and support compliance with set targets.
  • Address any scheduling conflicts or issues that arise, working collaboratively with stakeholders to find resolution.
  • Develop, monitor, and analyze labour metrics and performance data to identify opportunities for improvement and optimization.

 


Qualifications

  • Bachelor's degree in Business Administration, Statistics, Retail Management, or a related field
  • Proven experience in labour planning in a retail environment.
  • Strong analytical skills and proficiency in data analysis tools.
  • Advanced proficiency in Excel.
  • Familiarity with labour management systems, with experience in StoreForce being an asset.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-oriented with strong organizational and time management abilities
  • Ability to thrive in a fast-paced and dynamic work environment.
  • Prior experience in bonus plan administration and policy development preferred.
  • Knowledge of retail operations and industry trends is advantageous.
  • Strong communication skills in French and English (written and spoken, to properly communicate with all internal and external partners).


Additional Information

Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com. We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion. We believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.

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