Service Writer

4 weeks ago

Prince Albert, Canada Flaman Full time

Job Overview: 

We are seeking a Service Writer to join our team and play a vital role in ensuring smooth operations in our service department. The Service Writer will act as a liaison between customers and our service technicians, providing excellent customer service and maintaining accurate records. 

Key Responsibilities:

Customer Interaction:  Greet and assist customers when they arrive for service. Listen to customer concerns, document vehicle issues, and provide clear explanations of the service process. Provide estimated service costs and obtain customer approval. Service Scheduling:  Schedule service appointments and ensure efficient allocation of resources. Maintain a well-organized service appointment calendar. Coordinate with service technicians to prioritize work orders.  Service Documentation:  Create and maintain accurate service orders and repair estimates. Document service recommendations and obtain customer approvals.Ensure all paperwork is complete and organized by efficient service execution. Communication & Follow-Ups:  Keep customers informed of the status of their service and any changes in the estimated completion time.Communicate with customers about additional service recommendations. Follow up with customers after service to ensure satisfaction.  Technical Knowledge:  Develop a basic understanding of automotive terminology and repair processes. Collaborate with service technicians to accurately relay technical information to customers. 

Desired Qualifications & Traits: 

High school diploma or equivalent.  Proven experience in a customer service or service writer role is an asset.  Excellent interpersonal and communication skills.  Strong organizational skills and attention to detail.  Proficiency in using service scheduling and management software.  Ability to work in a fast-paced environment and handle multiple tasks.  Problem-solving abilities and a customer-focused approach. 

Company Overview: 

We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.

Our Noble Cause: People together, doing what’s right, making a difference.

 
Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.

Customer Responsibility:  We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them. Achievement of Goals:  To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels. Making Things Better:  Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

Benefits & Perks: 

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:

Compensation:  Individually structured compensation recognizing and appreciating your commitment and efforts. Opportunities for Growth:  Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential. Comprehensive Benefits:  Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances. Prioritize your health with our group extended medical, dental, and vision insurance plans. Financial Planning:  Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned. Support & Assistance:  Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

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