Remote Call Center Representative

4 weeks ago


Airdrie, Canada MCI, LC Full time

POSITION OVERVIEW

MCI is looking for Alberta work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services.

All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

--------------

...

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling 

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT? 

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

Medical, Dental, and Vision Coverage Options Paid Time-Off Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,

.


  • Sales Account Manager

    2 months ago


    Airdrie, Canada MeK Net Solutions Full time

    **Primary Functions**: - Serve as the information center for all customers, community contacts, and other company representatives - Must be aware of daily activities and administrative responsibilities - Interact with customers to provide information in response to inquiries, concerns and requests about products and services - Must professionally handle all...


  • Airdrie, Canada Airdrie Air Ltd. Full time

    Customer Service Representative (CSR) Are you a problem-solving superstar with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? We have an exciting opportunity for you to join our team as a Customer Service Representative at Airdrie Air Ltd. Heating and Air-Conditioning! **About Us**: Airdrie Air...


  • Airdrie, Canada 3M Full time

    **Job Description**: Job Title Safety Sales Representative Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity...


  • Airdrie, Canada Eddy Time Mechanical Ltd Full time

    Commercial plumbing and heating company, seeking a dispatcher/customer service representative. Position is part time, up to 30 hours per week with potential to be full time within a year. Position is located in Kingsview (SE), Airdrie. (Very close to the new overpass, so commuting is a breeze). Position can accommodate childcare hours - would be ideal for...


  • Airdrie, Canada eXp Canada Full time

    We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World._ **Who is eXp?** Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global...


  • Airdrie, Canada AutoCanada Inc. Full time

    **Business Development Coordinator** **Airdrie Chrysler Dodge Jeep Ram** **Airdrie, AB** **Airdrie Chrysler Dodge Jeep Ram Chrysler is an Auto Canada dealership.** Airdrie Chrysler is looking for a high-energy and versatile** Part - Time** **Business Development Coordinator **to join their team! You will be responsible for managing long-term client loyalty...


  • Airdrie, Canada Cam Clark Ford Airdrie Full time

    _**An excellent opportunity with a quickly growing, dynamic business **_ The Cam Clark Auto Group is seeking a **Bodyshop Customer Service Representative **for our dealership in **Airdrie**, **AB**. With over 20 dealership and car service locations stretching across Alberta, British Columbia, Montana, and California, Cam Clark Auto Group is an industry...


  • Airdrie, Canada BMO Financial Group Full time

    750 Main Street Airdrie Alberta,T4B 3M1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...


  • Airdrie, Canada 3M Full time

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Job Title Safety Sales Representative Collaborate with...

  • Registered Nurse

    10 hours ago


    Airdrie, Canada Alberta Health Services Full time

    Your Opportunity: Integrated Home Care uses a strength–based Client Centered Case Management practice framework. Using a person-centered approach, you will develop a care plan supporting the client/family to identify needs, focus on strengths, set achievable personal health and self-care goals and provide direct nursing care. In collaboration with...


  • Airdrie, Canada Cooper Equipment Rentals Full time

    Build your Career at Cooper Equipment Rentals We are looking for a customer-oriented, motivated individual to join our professional team as an Outside Sales Representative at our Climate Control division in Calgary, ON Why Work with Us? PerksCompetitive salary - base salary + commission structure Excellent benefit package with premiums paid by the company...


  • Airdrie, Canada Cooper Equipment Rentals Full time

    Build your Career at Cooper Equipment Rentals We are looking for a customer-oriented, motivated individual to join our professional team as an Outside Sales Representative at our Climate Control division in Calgary, ON! Why Work with Us? Perks! Competitive salary - base salary + commission structure Excellent benefit package with premiums paid by the...


  • Airdrie, AB, Canada Minto Group Full time

    Sales Administrator Airdrie, Alberta At Minto, our mission to build thriving communities starts with our first community - our employees. We are proud to have been named one of Canada’s Best Managed Companies in 2024, a testament to our nearly 70-year legacy and dedication to providing an exceptional employee experience. At Minto, we welcome...

  • Architectural Cladder

    4 weeks ago


    Airdrie, Canada Flynn Companies Full time

    Structural Intermediate Level Maintenance Planner II EPSILON SYSTEMS posted 05/25/2024 More... front runner REMOTE - Account Executive/Sr. Project Manager (Store Fixture Industry) Universal Forest Products, Inc. Tempe, AZ 85280 posted 05/25/2024 More... front runner Sr Design Engineer Infosys Richardson, TX 75080 posted 05/23/2024...


  • Airdrie, Canada MK Auto Group Full time

    **GENERAL ACCOUNTABILITIES**: CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful...


  • Airdrie, Canada MK Auto Group Full time

    GENERAL ACCOUNTABILITIES:CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful...


  • Airdrie, Canada MK Auto Group Full time

    GENERAL ACCOUNTABILITIES:CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful...


  • Airdrie, Canada MK Auto Group Full time

    GENERAL ACCOUNTABILITIES:CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers. He/she should possess a cheerful...

  • Cpa Student

    3 weeks ago


    Airdrie, Canada Ascend LLP Full time

    **Small Town Living, Big City Opportunities** Ascend is a growth-oriented accounting, tax and advisory firm with a national presence that serves small and medium sized businesses in small communities across Canada. We are passionate about the professional development of our people, and we strive to create opportunities within the organization that support...


  • Airdrie, Canada Alberta Health Services Full time

    Your Opportunity: Reporting to the Diagnostic Imaging manager/supervisor, the Magnetic Resonance Imaging Technologist I supports a safe and efficient patient and family centered care experience. This position is responsible for providing high-quality direct patient care and producing quality images. As part of an interdisciplinary Diagnostic Imaging...