Field Service Technician

3 months ago

Toronto, Canada Print Image Solutions, Inc. Full time

Description:

The Field Service Technician performs maintenance and repairs on Print, Copy, Scan, and Fax Equipment. The Field Service Technician will also interact with and maintain a high level of satisfaction from our customers.

Duties:

  • Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response/resolve time frame.

  • Full scale troubleshooting and repair (ability to replace all components of the device).

  • Maintain inventory for parts and order parts as needed.

  • Analyze customer needs, recognize business opportunities, and influence sales growth.

  • Communicate and interact with customers, management, and administrative staff in a way that is courteous, positive, and professional.

  • Complete all administrative aspects of the job on time and error-free.

  • Provide accurate call closure information, parts usage and customer meter readings.

  • Provide a high level of customer service and follow through.

Qualifications:

  • Prior experience in maintenance and repair of office equipment is helpful. HP, Xerox, and Lexmark would be a plus.

  • Strong mechanical and electrical aptitude.

  • Excellent customer service and communication skills.

  • Ability to troubleshoot and think independently.

  • Basic computer skills are required.

  • Knowledge of basic networking highly preferred.

  • High School Diploma or G.E.D. equivalent a minimum. Associate or Bachelor’s Degree in Electronics, Computer, or similar is preferred.

  • Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.

  • Must be able to maintain a professional appearance and attitude.

  • Must be able to pass background check and drug screening.

  • Must have a valid driver’s license.

Benefits:

  • Cell Phone Allowance

  • Full Benefit Package Available including 401K

  • PTO

  • 8 Paid Holidays

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