Assistant(e) gérant(e)

About BonLook

BonLook offers an innovative retail experience and stylish products with exceptional quality. Since its inception, the company has aimed to make prescription glasses accessible in order to make them an essential fashion accessory with unrivaled value for money. Initially launched online, the company has 35 points of sale in Canada and more than 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and designed in Montreal. 

Why BonLook?

Participate in the success of a local company founded by entrepreneurs who saw the potential to develop an entire industry. 

Grow in a company whose products are designed and drawn in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.

Working in a company whose organizational values ​​are applied every day: joy, excellence, innovation and transparency.

Participate in a culture focused on diversity and inclusion in all areas of the company.

Develop professionally by having access to training in optics via our internal platform and coaching from our optician trainers.

Access a competitive total compensation package and a generous employee discount for you, your family and friends. 

Mandate

The Assistant Manager is responsible for all aspects of the business assigned by the Store Manager. He/she must support all operations and functions related to the operation of the store and ensure the customer experience is maintained. The Assistant Manager participates in training, staff development and creates an environment conducive to achieving results.

Main responsibilities

Encouraging staff development through our core values

Provide ongoing training for staff to motivate the team

Managing team performance through ongoing coaching

Help proactively recruit candidates who fit the company's culture and vision

Demonstrate leadership on the sales floor by setting the standards for product knowledge, customer experience and brand image

Lead, coach and provide timely feedback on sales objectives and key performance indicators

List, delegate and manage team responsibilities across all areas of the store

Support the store manager in the store's overall recruitment strategy and develop the next generation

Ensuring standards are applied consistently and using company tools to deliver the best possible service to our customers

Ensure that supervisors and stylists clearly understand and meet the requirements of their position.

Be responsible for monthly strategies and operations

Representing the BonLook brand: conveying the company’s values ​​and brand image at all times

Achieve store sales goals 

The profile sought

1 to 2 years of experience in a management position or relevant experience

Experience in customer service and sales

Experience in a retail environment (an asset)

Excellent skills in communicating clearly and concisely

Demonstrate creativity both in the customer approach and in the management of more complex situations

Demonstrate leadership and team spirit

Provide courteous and professional customer service

Faire preuve d’une bonne capacité d'adaptation et d'apprentissage rapide

Capacité à travailler seul et en équipe

Être en mesure de prioriser les urgences dans la gestion quotidienne de l'entreprise

Comprendre et interpréter les objectifs de ventes

Capacité à encadrer activement une équipe

Centré sur la résolution de problèmes et les solutions

Disponibilités flexibles (jours, soirs et fins de semaine)

Avantages

Poste permanent à temps plein.

Doit être disponible le jour, le soir et la fin de semaine

Assurances collectives, incluant l’assurance médicale et dentaire, et RVER disponible pour les employés à temps plein;

Les employés du secteur de la vente au détail reçoivent une paire de lunettes gratuite et bénéficient d'un rabais corporatif pour des achats futurs ainsi que pour leur famille et amis

Nous vous offrons une formation complète pour faire les bons choix pour nos clients 

Depuis ses débuts, BonLook s’engage à faire une différence et favorise la diversité et l’inclusion. Nous croyons que la diversité au travail apporte aux employés la possibilité d’atteindre leur plein potentiel. BonLook encourage les personnes de tous genres et cultures à postuler sur nos rôles. Nous offrons des chances égales d’emploi à tous.

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About BonLook 

BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Why BonLook ?

Participate in the success of a Canadian company founded by entrepreneurs who saw the potential to develop an entire industry. 

Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.

Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.

Participate in a culture of diversity and inclusion in all areas of the company.

Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.

Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

The Assistant Store Manager is responsible for all aspects of the business, as assigned by the Store Manager. They are accountable for supporting all store operations and functions and they are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results.

Responsibilities

Encourage people development through our core values

Deliver continuous training to motivate the store team

Manage team performance with ongoing coaching

Help to proactively recruit people who are aligned with our culture and brand vision

Demonstrate leadership on the sales floor by setting the standards around product knowledge, customer experience and brand image

Lead, coach and provide timely feedback around sales plans and key performance indicators

List, delegate and manage team responsibilities within all areas of the business

Support the Store manager in the overall store recruitment strategy and and is responsible for developing our talent bench

Ensure standards are consistently executed and utilize company tools to better serve the customer

Ensure supervisors and stylists clearly understand and meet expectations

Be accountable for the monthly strategies and the operations

Represent the BonLook brand: reflect company values ​​and brand image at all times

Meet store sales goals 

Qualifications

1-2 years of experience in a management or relevant experience

Customer service and sales experience

Experience in retail business (an asset)

Excellent communication skills

Demonstrates a creative approach towards customers, management and complex situations

Demonstrates leadership and is a team player

Offers courteous and professional customer service

Ability to adapt and learn quickly

Ability to work alone and within a team

Ability to prioritize emergencies in daily runnings of the business

Ability to understand sales targets

Ability to actively coach a team

Focused on problem solving and solution

Flexible availability (days, evenings and weekends)

Working conditions

Permanent full-time position

Must be available days, evenings and weekends

Group insurance, including medical and dental insurance, and VRSP available to all full-time employees

Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.

We offer a full training to help you make the best choices for our customers

Since its inception, BonLook has been committed to making a difference and promoting diversity and inclusion. We believe that diversity in the workplace empowers employees to reach their full potential. BonLook encourages people of all genders and cultures to apply for our roles. We provide equal employment opportunities for everyone.

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