Team Leader, HR Contact Center

5 months ago

Brossard, Canada Cogir Immobilier Full time
Location Name : Cogir (Siège social) Location City : Brossard Job Status : Permanent: Full Time Job Schedule : Day time Hours per week : 40

Purpose of the position

We are currently looking for a Team Leader, HR Contact Center, to join our payroll and human resources team in Brossard. This person must be dynamic, focused and have excellent customer service skills. We offer a flexible environment and opportunities for growth. Specifically, your daily life with us will look like : Act as the first point of contact and support for businesses under management regarding matters related to payroll, benefits and the Employer D payroll processing system; Be a central point of contact and front-line support for businesses under management; Manage cases (tickets) via Zendesk; Answer calls or voicemails from companies under management through the central HR shared services IVR toll-free number; Process new hires, terminations and position changes in Employer D; Enter data into the benefit provider group database; Maintain employee information in the database and ensure it is up to date; Complete registrations and follow up on terminations of employment regarding social benefits; Ensure that the team has the tools and resources necessary to accomplish its tasks; Manage all files and calls to meet our customer service standards; The Team Lead is responsible for managing the performance of the HR Shared Services Support team; Other tasks will be entrusted to him.

The ideal person has :

Meticulous and rigorous in her work; Attention to detail; Have a sense of customer service; Knowledge of payroll, benefits and human resources in general; Sense of organization and good management of priorities; Autonomy and good ability to adapt to a changing environment.

Required qualifications :

Professional or college diploma in accounting or human resources, any combination of studies and experience deemed relevant will be considered; Relevant experience related to the role; Bilingual French and English (speaking, reading, writing); Good knowledge of Ms Office, particularly Excel.

What will you be offered :

Free parking Possibility of advancement Telemedicine Vacation Group insurance Hybrid teleworking Special days offbirthdays Recognition program Group Insurance Personal leave Employee Assistance Program COGIR Real Estate promotes access to equality in employment. Thank you for your interest in COGIR Real Estate, candidates selected for an interview will be contacted as soon as possible.

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