Enrolment Services Representative

2 weeks ago

Oshawa, Canada Durham College Full time

Support Staff

Oshawa • ID: SS24-51 • Full-Time/Regular

About Durham College:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design. 

Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor’s degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times. 

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

DUTIES AND RESPONSIBILITIES:

The incumbent serves as an Enrolment Service Representative (ESR’s) and the first point of contact to a variety of client groups through our four service channels: in-person, phone, email and LiveChat. The incumbent is a facilitator of student needs, examining and determining the correct course of action to be taken by the client.

The incumbent will be responsible for performing transactions such as answering inquiries, performing registrations, processing payments, updating student records, verifying student enrolment, grades and records; distributing documents requiring validation and accepting various forms and associated documents. Once paperwork is completed the ESR’s will scan and index documents for the BDMS permanent student record.

The incumbent is responsible for the administration, interpretation and communication of college policies and procedures. 

ESR’s may also assist the Office of the Registrar during non-peak periods with admissions or event mailings and a variety of other office work. These may include but are not limited to batch registrations, making outbound calls and taking inbound calls or other duties as assigned. The incumbent will be familiar with the service metrics of the various departments located in the SSB, properly utilize the Electronic Queue Management system (Qnomy) and take appropriate action to ensure that excellent customer service levels are maintained. The incumbent will facilitate student use of self-service applications as required. The incumbent will maintain current resources, including paper based (drop off and pick up) and web based, and track what resources are being used and requested.

ESR’s are also responsible for participating in all Registrar Office events including Convocation and Open House activities and other opportunities to share ES knowledge such as PREP 1000, orientation opportunities, and meetings as assigned.

Answering information inquiries and act as a facilitator of student needs by:

Examining and determining student needs Providing student with an appropriate course of action and timelines Ensuring timely and accurate information is provided upon request and communicated in an efficient, professional and customer/student focused manner by phone, in person, email, LiveChat or a combination of responses Administering and advising students regarding the application and interpretation of college policies General knowledge of the following areas: academics including post-secondary, academic upgrading and Continuing Education courses, Financial Aid and Awards, Records and Registration, Admission and Recruitment and Collections/AP, Diversity and Inclusion, and the International office

Providing Administrative Services by:

Processing all documentation pertaining to registration, fee payments, course and program changes (within deadlines), withdrawals, refunds and loan distribution Performing registration transactions (i.e. verifications, account summaries, subject credit applications) Accepting application forms and associated documents (i.e. credit and debit) Verifying and updating student records (e.g. Return to full-time studies, semester or program transfer, add/drop outside of registration timelines) Appropriate referrals to other areas as needed (e.g. International Education, Student Accounts, Faculty Offices, Financial Aid, ASC or Wellness Centre) Providing information regarding courses/programs

Processing payments by:

Applying all methods of payment to student accounts in an online or in person environment (i.e. credit, debit, certified cheque) Reconciling deposit to daily cashier report

Perform typical front line reception duties such as:

Greeting clients, appropriately and professionally with customer service excellence in mind Directing or referring clients to services located in the SSB based on their needs Directing them to faculties, departments and services located in other Campus locations, as required

Act as a representative of the Office of the Registrar by:

Participating at information or process-oriented meetings (i.e. Professional and Part Time Learning, academic schools, Student Affairs, student program or orientations) Communicating with faculty divisions and other service areas to improve interdepartmental lines of communication and understanding of business processes

Other duties as assigned:

Events – participate or by assisting where needed during Convocation, Open House, etc. Project work or analysis requests (e.g. late fees, student accounts review etc.)

QUALIFICATIONS:

A minimum of a two-year diploma in Business Administration, Communications & Marketing, Social Services. A minimum of three years practical experience working in a high-volume customer service environment. Work experience within an education environment using a computerized student information system is preferred. Must be proficient in the use of Banner as well as MS Office Suite including Word and Excel. Able to work well under pressure, with constant interruptions in a busy and high-volume environment Excellent customer service skills with a strong commitment to provide consistent high-quality service. Must be adaptable, flexible and possess innovative problem-solving skills Strong organizational and time management skills in planning, executing and completing tasks Must be self-directed and motivated, with both excellent written and verbal communication skills Must be able to work well both independently and as part of a team

Required Skills

Payband: E; Starting Rate: $27.81; Four Year Rate: $32.24 per hour


Required Experience

35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm)

  • Enrolment Services Representative

    2 weeks ago

    Oshawa, Canada Durham College Full time

    About Durham College:Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...

  • Enrolment Services Representative

    1 week ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...

  • Enrolment Services Representative

    1 week ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Enrolment Services Representative

    2 weeks ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the...

  • Enrolment Services Representative

    2 weeks ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Enrolment Services Representative

    1 week ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the...

  • Enrolment Services Representative

    1 week ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and...

  • Enrolment Services Coordinator

    3 weeks ago

    Oshawa, Canada Durham College Full time

    **About Durham College**: Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of...

  • Enrolment Services Coordinator

    1 week ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the...

  • Enrolment Services Coordinator I

    1 week ago

    Oshawa, Ontario, Canada Ontario Tech University Full time

    Enrolment Services Coordinator I - Limited Term Tracking Code: req1132 Faculty/Department: Office of the Registrar Number of Positions: 1 Appointment Type: Limited Term Hours of Work: 35 hours per week Salary Range: Level 6 - Starting Salary, Step 1 $52,056 Posting Date: June 6 ,2024 Closing Date: June 13, 2024 Job Summary: The...

  • Enrolment Services Coordinator I

    3 weeks ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator I** **Tracking Code: req1110** **Faculty/Department**: Office of the Registrar **Number of Positions**:2 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $50,054 **Posting Date**:May 9, 2024 **Closing Date**: May 15, 2024 **Job...

  • Enrolment Services Coordinator I

    2 months ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator I** **Tracking Code: req641** **Faculty/Department**: Office of the Registrar **Number of Positions**:1 **Appointment Type**: Full-Time Continuing **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $50,054 **Posting Date**:June 29, 2023 **Closing Date**: July 6, 2023 **Job...

  • Enrolment Services Specialist

    1 week ago

    Oshawa, Ontario, Canada Durham College Full time

    About Durham College:Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the...

  • Enrolment Services Coordinator I

    1 week ago

    Oshawa, Ontario, Canada Ontario Tech University Full time

    Enrolment Services Coordinator ITracking Code: req641Faculty/Department: Office of the RegistrarNumber of Positions:1Appointment Type: Full-Time ContinuingHours of Work: 35 hours per weekSalary Range:Level - Starting Salary, Step 1 $50,054Posting Date:June 29, 2023Closing Date: July 6, 2023Job Summary:The Enrolment Services (ES) department is one of the...

  • Enrolment Services Coordinator I

    1 week ago

    Oshawa, Ontario, Canada Ontario Tech University Full time

    Enrolment Services Coordinator I - Limited TermTracking Code: req1132Faculty/Department: Office of the RegistrarNumber of Positions:1Appointment Type: Limited TermHours of Work: 35 hours per weekSalary Range:Level - Starting Salary, Step 1 $52,056Posting Date:June 6 ,2024Closing Date: June 13, 2024Job Summary:The Enrolment Services (ES) department is one of...

  • Enrolment Services Coordinator II

    3 weeks ago

    Oshawa, Canada Ontario Tech University Full time

    Enrolment Services Coordinator II Tracking Code: req1131 Faculty/Department:  Office of the Registrar Number of Positions:  1 Appointment Type:  Full-Time Continuing Hours of Work:  35 hours per week  Salary Range:  Level 7 - Starting Salary, Step 1 $57,042 Posting Date:  June 6, 2024 Closing Date:  June 13, 2024 Job...

  • Enrolment Services Coordinator II

    1 week ago

    Oshawa, Ontario, Canada Ontario Tech University Full time

    Enrolment Services Coordinator II Tracking Code: req1131 Faculty/Department: Office of the Registrar Number of Positions: 1 Appointment Type: Full-Time Continuing Hours of Work: 35 hours per week Salary Range: Level 7 - Starting Salary, Step 1 $57,042 Posting Date: June 6, 2024 Closing Date: June 13, 2024 Job Summary: As one of...

  • Enrolment Services Coordinator I

    3 weeks ago

    Oshawa, Canada Ontario Tech University Full time

    Enrolment Services Coordinator I - Limited Term Tracking Code: req1132 Faculty/Department:  Office of the Registrar Number of Positions:  1 Appointment Type:  Limited Term Hours of Work:  35 hours per week  Salary Range:  Level 6 - Starting Salary, Step 1 $52,056 Posting Date:  June 6 ,2024 Closing Date:  June 13, 2024 Job...

  • Enrolment Services Coordinator I

    3 weeks ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator I - Limited Term** **Tracking Code: req1132** **Faculty/Department**: Office of the Registrar **Number of Positions**:1 **Appointment Type**: Limited Term **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $52,056 **Posting Date**:June 6 ,2024 **Closing Date**: June 13, 2024 **Job...

  • Enrolment Services Coordinator I

    3 weeks ago

    Oshawa, Canada Ontario Tech University Full time

    **Enrolment Services Coordinator I - Limited term** **Tracking Code: req1047** **Faculty/Department**: Office of the Registrar **Number of Positions**:1 **Appointment Type**: Limited Term 13 months **Hours of Work**: 35 hours per week **Salary Range**:Level 6 - Starting Salary, Step 1 $50,054 **Posting Date**:March 14, 2024 **Closing Date**: March...