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Senior Strategist, CX

4 months ago

Montreal, Canada Nurun Full time
Job Description

We're looking for a proactive person, capable of navigating ambiguity, who always questions the status quo and dares to ask questions. This person's mandate will be to fully understand the reality of the people affected by the solutions and products that Nurun designs, in order to define, in collaboration with various experts, visions and action plans that unite and mobilize the team and organizations.

This person must also be pragmatic, always seeking to identify what generates the most value for customers and users. They must also be sensitive to data and use it to rationalize their thinking. 

What we’d like from you?  

  • Listen, question, understand, analyze and reformulate customers' business issues;
  • Understand users' needs, expectations and frustrations through direct and indirect observation of their behaviors;
  • Represent internal and external customers in discussions with other experts;
  • Collaborate with CX strategists and business designers, performance analysis experts and content strategists on large-scale mandates and specific activities;
  • Develop results-oriented strategies;
  • Affirm visions, define digital concepts and tactics that combine user experience, design and technology, then back it all up with a business-oriented discourse.
  • Collaborate effectively with members of the Strategy and Performance team, as well as with other agency experts: business designers, product designers, UX and UI designers, art directors, product managers, business analysts, technologists, etc;
  • Prepare and lead ideation and collaboration sessions with various experts, users and customers;
  • Keep abreast of technological trends and innovations, and monitor competitors' initiatives to identify opportunities that will help our customers stand out from the crowd,

Qualifications

  • At least 3 years' relevant experience, including consumer research.
  • Master's degree or university diploma in marketing, advertising, business administration, computer science or related field.
  • Knowledge of digital marketing expertise at both theoretical and practical levels.
  • Strong interest and experience in Human Centered Design/Design Thinking tools and approaches;
  • Strong storytelling skills;
  • Impeccable verbal and written communication skills, in both French and English.​​​​​​​


Additional Information

By nature, Nurun is fundamentally human; from our culture of collaboration, to how we work with our clients, to how we empathize with and serve the customers of our clients. It’s critical that our candidates operate on this level, fostering and enriching our human-centric culture. 

  • For our working philosophy and entrepreneurial spirit;  
  • For an approach to our projects based on understanding human needs;  
  • For the chance to work on large-scale digital projects for major clients around the world; 
  • For our competitive offer and wide range of social benefits from day one; 
  • For our flexible hybrid work model with 3 days a week minimum in the office with the rest being flexible, with access to collaborative office space 
  • For a flexible schedule that truly allows work-life balance; 
  • For a personalized development plan supported by our continuing education platforms; 
  • For a rich collaboration with passionate and talented experts.