IT Analyst

2 weeks ago

Mississauga, Canada goeasy Ltd. Full time

Embark on a journey with one of Canada's fastest growing companies – welcome to goeasy We have been honored with recognitions such as  Waterstone Canada’s Most Admired Corporate Cultures , the  2022 Report on Business Women Lead Here ,  Report on Business for Canada’s Top Growing Companies  and  TSX30 as one of the  best performing companies on the TSX . We've also received the  Greater Toronto Top Employers Award  and  certified as a Great Place to Work® . We're on the lookout for the best and brightest to join our team

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

goeasy is seeking an IT Analyst to work in our Mississauga Support Centre. As the successful applicant, you will report directly to the Manager, End User Technology working in a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department to provide exceptional customer service to clients as well as the corporate office. 

What will you be doing?

Responsible for all Audio Video technologies across multiple goeasy offices. Support of Microsoft Teams Rooms, Surface Hubs and Yealink hardware. Understanding of Audio Video technologies such as camera functionality, mixers, microphones, speakers. Diagnose and support audio video issues, controllers, AV over IP. Comfortable being in front of a crowd and supporting senior leadership with events and live broadcasts. Respond to Deskside Support () problem tickets that have been escalated by the Service Desk agents or other areas (emails, MS Teams chats, etc.). Diagnose, analyze, and resolve problems and issues of small to medium complexities for desktop/laptop systems, mobiles, printers, meeting room technology by referencing existing documentation or knowledge gained from previous work experience. Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Provide advice and guidance to end users with all technical inquiries. Install and support applications/software on desktops/laptop, tablets, and mobiles onsite/remotely. Configure, deploy, maintain, and support desktop/laptops, printers, mobile devices, tablets, office meeting room equipment onsite/remotely. Create and maintain knowledge articles for new and existing known errors to educate team members. May provide remote or on-site implementation support with hardware and/or software installation.

What experience do you have?

Experience with various audio video technologies, Crestron, Yealink, Surface Hubs, Microsoft Teams. Knowledge of microphone setup, loudspeaker setup, mixers. Experience with Windows 10, Active Directory, MS Office 365, MS SharePoint, imaging systems, updating tickets within a ticketing system (FreshWorks or others), Android, and iOS devices is a must. Knowledge of SCCM is an asset. 2-3 years work technical support experience in a medium (100 – 500+ staff) to a large (500 - 2,000+ staff) professional organization. Having knowledge of Mac OS is an asset. Post-secondary or industry equivalent technical training, or equivalent combination of education and experience. Ability to work in our head office in Mississauga, ON with some travel to other offices and out of province.

Internal Applicants:  please apply through the link and provide written endorsement from your current manager.

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