Project Lead – Strategy, Quality and Client Experience

3 weeks ago

Guelph, Canada St. Joseph's Health Centre Guelph Full time

Project Lead– Strategy, Quality and Client Experience

Full-Time, Non-Union

N/24-10

The Organization:

St. Joseph’s Health Centre Guelph (SJHCG)is a faith-based organization that is part of St. Joseph’s Health System. Welive by our CARE values: Compassion, Accountability, Respect, and Excellence,and embed person- and family-centred care throughout our 240 long-term carebeds, 106 hospital beds, and a variety of outpatient and community supportservices. Our staff complement of approximately 700 employees is committed tocontributing to a healthy, safe, and respectful environment. If you are apassionate and highly motivated individual, looking to help us advance in ourmission, vision and values, we look forward to you joining our team

The Job Summary:

The purpose of theProject Lead position is to support/lead the development, implementation ofstrategy and quality improvement initiatives. The role drives strategyexecution and system improvement that will positively affect the performance ofthe organization and enhance our service to the clients, patients and residentswe serve. It supports the delivery of high quality care in collaboration withleadership, staff, physicians, patients and families, in accordance withSJHCG’s mission, vison, values, and policies.

Key Accountabilities &Success Criteria:

Uphold Mission, Vision and Values of the organization and embed aperson- and family- centred approach in all aspects of the role. Lead and/or support the improvement of business structures,processes, systems, strategy, culture and organizational effectiveness usingproject management, quality improvement and organizational development bestpractices. Research andimplement existing and emerging best practices and apply these insights tocontinually advance processes, programs and strategies. Provide continuous improvement problem-solving assistance to theleadership team, including facilitating process design and improvementworkshops, leading change, and project management. Support organizational change processes to support the achievementof strategic and operational priorities of the organization. Ensure the project deliverables/outcomes for existing and newinitiatives are successfully executed and then transitioned to operationalpartners with a sustainability plan when required. Implement effective measurement tools that will measure the impactof interventions and evaluate the return on investment and inform futureinitiatives/improvements and/or adjust initiatives, as appropriate. Provide project management support to the development andimplementation of strategic and operational initiatives. Work cross-functionally with stakeholders to promote alignment andcoordination of priority work. Develop effective and collaborative working relationships withleaders and their teams. Develop tools to support organization knowledge and capacity for aculture of continuous improvement. Ensure proper tracking of improvement initiatives and projectmanagement documentation. Create reports and communication documents to report on programand initiative status Use business intelligence and analytics to provide insight on andidentify performance trends and improvement opportunities. Manage multiple projects and priorities at the same time withcompeting deadlines. Create and drive change that improves the customer experience. Contribute to a safe, inclusive environment for all throughcompliance with patient and staff safety policies and procedures. Promote an environment that encourages and supports change usingchange leadership theory. Develop dashboards with key indicators for the organization inconsultation with key stakeholders. Develop communications for specific stakeholders related to keyinitiatives. Support operations of Client Experience including managingcomplaints.

Qualifications:

Bachelor’s degree in business, health profession or related discipline, Master’s Degree Preferred. Understanding of post-acute care, long-term care and community-based support services (preferred). Three (3) years experience in quality improvement/project management and/or change leadership experience in health care. Other industries will also be considered.

Skills & Abilities:

Knowledge of performance measurement methods and statisticalanalysis. Knowledge of Change Management, LEAN, Quality Improvement &project management principles (preferred). Experience using aresearch-oriented approach to collect, analyze, and interpret data withdemonstrated ability to identify and present data-driven insights and trends. Strong competency in Microsoft 365 suite, particularly Excel. Highly effective interpersonal, oral and written communicationskills combined with excellent organizational, critical thinking andproblem-solving skills. Attention to detail and proven prioritization skills with theability to manage multiple concurrent assignments. Demonstrated experiencein leading change and project management. Strong facilitationskills. Collaborative team player with strong influencing skills who easilybuilds effective working relationships with colleagues, senior leaders andstakeholders in order to move initiatives forward. A clear commitment to equity,diversity, inclusion and anti-racism. Lead by example with respect to client and staff quality, safety,and compassion.

It’s a great time to help shape how health care isdelivered in Ontario.

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