Energy Coach Technician

3 weeks ago

Saskatoon, Canada TalentBurst, Inc. Full time
Role:- Energy "Coach Technician
Location:- Saskatoon/Regina, SK
Duration:- Fulltime

The Energy "Coach Technician is responsible for providing exceptional customer service.
On behalf of our client, we deliver an energy efficiency program that focuses on energy affordability and services to income-qualified customers. The program aims to increase the energy efficiency of participants' homes by installing free products such as LED lighting, water-saving products, drying racks, and block heater timers and qualifies customers to receive a new smart thermostat installed by certified electricians.
As the Energy Coach, you would also be responsible for instructing customers on the proper functioning and care of their new products to ensure that they can take full advantage of the energy and cost savings associated with the program. Furthermore, you would assess the customer's home and coach them in a variety of ways they can save energy and provide assessment results to participants.

Responsibilities
  • Visit residential homes to install energy-efficient products, specifically high-efficiency lighting, water products (aerators/shower heads), drying racks, pipe insulation wrap, and block-heater timers; ensuring all installations are completed in compliance with technical and program standards.
  • Educate residents on the use of their new products; explaining various settings and how they will help to improve and maintain energy efficiency in their homes.
  • Perform a basic home energy assessment/audit.
  • Coach program participants on the efficient use of energy through demonstrations, behavioral recommendations, and presentation of personalized home energy assessment reports.
  • Ensure proper communication regarding appointment scheduling, installations, and customer information is provided to the appropriate department on time.
  • Use a variety of tools, and material handling equipment in performing duties if required.
  • Complete detailed and accurate reporting; collecting and recording customer information to meet program requirements.
  • Inventory management: requesting, tracking, and recording accurate inventory to ensure accurate records of on-hand inventory at all times.
  • Display courtesy and respect towards all customers and their homes.
  • Keep current with and follow all company health and safety policies and procedures and adhere to all WorkSafe SK regulations.
  • Maintain quality standards through adherence to all company policies, procedures, and business ethics codes.
  • Other duties as assigned.
Location and Travel
  • Due to the nature of the role and the need to work with customers in their homes, your day-to-day will consist of driving to customer locations. Some long-distance travel (including overnight) can be expected to consist of 10-20% depending on candidate and customer locations
Required qualifications
  • Valid SK Driver's License with a clean driver's abstract is required.
  • Must have access to a vehicle to drive to appointments; a daily stipend will be provided for personal vehicle usage.
  • Must be physically capable of performing all work required of this position including but not limited to, frequent lifting of weight up to 40lbs, bending, occasional squatting/kneeling, working indoors and outdoors in all types of weather, must be able to work with approved protective workwear in dusty or slippery work environments
  • Must demonstrate the ability to understand/learn new technologies (Smart Thermostats, tablets, Smart Phone and various applications)
  • Residential energy auditing experience and reporting is an asset.
  • Must be able to communicate clearly and effectively, both in written and verbal communications.
  • Must be comfortable engaging and educating during in-home environments.
  • Strong Customer Service Skills
  • Ability to interact with all demographics and living circumstances.
  • Possess strong interpersonal and problem-solving skills with outstanding customer service and organizational skills.
  • Strong attention to detail
  • Very punctual and dependable
  • Ability to take direction and work with a minimal amount of supervision.
  • Ability to successfully pass a criminal background check.
  • Have CSA work boots or be willing to purchase a pair.

#TB_EN

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