Restaurant Bartender
1 month ago
What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto Say hello to Canopy by Hilton Toronto Yorkville Canada’s first Canopy by Hilton. Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed. Canopy by Hilton Toronto Yorkville is a 184-room hotel with restaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada. Position Title: Bartender / Food & Beverage Enthusiast Reports To: Director of Food & Beverage / Lead Food & Beverage Enthusiast
JOB OVERVIEW Prepare beverages and/or serve food for the customer promptly and courteously while maintaining a high level of quality and consistency.
DUTIES AND RESPONSIBILITIES • Greet guests pleasantly as they approach the bar; promote house drinks and utilize upselling skills to maximize revenues. • Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant(s) for bar/lounge guests if applicable. • Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting, and alcoholic beverage service is questionable. • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction. • Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre-and post-shift side-work (empty/fill ice bins, prepare garnishments, replenish/store snacks, etc.). Requisition all necessary supplies. • Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at the close of shift. • Obtain, count and secure bartender’s bank; receive cash and credit payments from customers; give accurate change and balance cash drawer at end of shift. • Inspect the bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required. • Promote teamwork and quality service through daily communication and coordination with other departments. • Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.
QUALIFICATIONS AND REQUIREMENTS Basic reading, writing, and math skills. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments. Formal bartending training is preferred. Must meet provincial legal age requirements. Must speak fluent English. This job requires the ability to perform the following: • Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.) • Remain stationary for extended periods • Moving about the bar, lounge, and kitchen • Bending, stooping, kneeling, lifting Other: • Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisors. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. • Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc. • Basic math skills are frequently used when handling cash and credit. • May be required to work nights, weekends, and/or holidays.
WORK AREA: Bar, lounge area, kitchen and other F&B areas.
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