AV Technician

At ET Group, we're committed to excellence in AV operations, and as an AV Technician, you play a vital role in ensuring seamless installations, impeccable service, and unparalleled client satisfaction. With a focus on precision, professionalism, and continuous improvement, you'll be at the forefront of delivering cutting-edge AV solutions to our valued clients.

ACCOUNTABILITIES 

• Installation and Testing:
  • Equipment installations and testing both on-site and off-site, following drawings and client specifications, maintaining the highest level of quality and efficiency in all installations.
• Documentation and Reporting:
  • Print drawings, labels, and document any changes made during assembly or installation for thorough record-keeping.
  • Provide regular updates and reports to the team, ensuring seamless communication and collaboration throughout projects.
• Project Coordination and Communication:
  • Act as a liaison with clients, serving as the 'Site Lead' to ensure smooth project execution.
  • Interpret and understand Scope of Work (SOW), Bill of Materials (BOM), and drawing packages to facilitate effective implementation.
• Quality Assurance and Client Support:
  • Conduct Site Readiness checks and spot inspections to verify system readiness and adherence to project requirements.
  • Participate in User Acceptance Testing (UAT) to review functionality and obtain client sign-off, ensuring optimal performance and satisfaction.
• Additional Accountabilities:
  • Stage and test systems offsite, configuring them according to SOW and client use cases to ensure seamless integration.
  • Commission systems onsite, ensuring alignment with client specifications and project requirements.
  • Provide field and support services as required, meeting client Time & Material (T&M) agreements and Service Level Agreements (SLAs).

WHAT WE'RE LOOKING FOR

• Knowledgeable in the use and back-end management of AV technology, including Crestron DM/NVX, Biamp Tesira, Cisco codecs / video conferencing systems, wired and wireless microphones.
• Experience in installation procedures and techniques
• Proficiency in troubleshooting methodologies
• Dedication to maintaining up-to-date knowledge of new technologies, manufacturer training, and certifications relevant to the role.
• Ability to adapt to changing project requirements and priorities while maintaining high standards of performance and professionalism.
• Ability to obtain required security clearances and confidentiality agreements.
• Physical capability to lift (up to 50 lbs) and stand for extended periods. Ability to work at height and regularly climb and work on ladders.
• Flexibility in work hours and locations based on client requirements, with travel to various job sites and locations as needed.
• Utilization of basic tool kit and adherence to safety protocols for a secure working environment.
• Requirement for scissor lift certification to fulfill job duties effectively.

OTHER DETAILS ABOUT THE ROLE

• Annual salary range: 70-80K CAD per year. 
• This role will require you to be on-site in office, or at a job site the majority of the time. 
• After hours and weekend work as needed. 
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal emergency leave days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs.