Intern/Co-op Functional Support Analyst

3 weeks ago

Mississauga, Canada Oracle Full time

Intern/Co-op - Functional Support Analyst (ERP) – Fall Term (September – December 2024)

Do you have an educational background in business? 

Are you looking to gain first-hand experience to interact with business customers and develop your client relations skills? 

Do you aspire to explore a career in tech and help customers leverage technology to grow their business? 

We are looking for Functional Support Analysts (ERP) - Intern/Co-Op who enjoy helping customers troubleshoot solutions, can absorb new knowledge quickly, and apply the learning to make decisions and solve problems independently. 

Why Oracle NetSuite (#1 Cloud ERP)? 

We support over 37,000 customers in 219 countries and territories around the world. As the world’s first cloud company, we provide a full, cloud-based ERP suite, including financials, inventory management, HR, professional services automation and omnichannel commerce modules.

Our mission is to deliver a unified and agile application that businesses can rely on to grow.

During your internship at Oracle NetSuite, you’ll be surrounded by dedicated, resourceful, caring people — invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help all kinds of businesses achieve their visions, check us out

What do you need to succeed?

Current college / university students in business (. Economics, Finance, Accounting, Commerce, Supply Chain, Business Technology Management or a related program) (complete degree / diploma requirements between Dec 2024 and June 2025) Some experience interacting with customers (., retail, hospitality, service)  Excellent written and verbal communication skills to provide concise & logical solutions to customers Analytical skills with focus on detail to research options and recommend solutions that align with customers’ unique business processes  Strong time management skills to understand prioritization and handle cases at various stages independently Strong teamwork skills to collaborate with internal teams on complex cases  Demonstrated leadership potential (experience with volunteer opportunities, extra-curriculars, organized sports, school projects, student clubs, Eagerness to learn to develop product expertise and stay current with new features  Availability to work full-time M-F 9am-6pm with scheduled breaks (Tue, Sep 3, 2024 – Fri, Dec 13, 2024)  The role will be hybrid – mix of remote work and meetings at the Mississauga office 

What’s in It for you?

Work at a Fortune 100 technology company  Develop professional communication skills to interact with diverse customers (., CFOs / CTOs, accountants / IT staff, end users)  Gain in-demand Oracle NetSuite product knowledge & skills  Participate in professional development activities  Connect with team members & leaders to build your career 

Check out our profile to learn why we are proud to be one of Canada’s top employers for recent grads - 

Apply Now

Create the future with us. Apply now. 

Career Level - IC0

What to expect?

As a Functional Support Analyst (ERP) - Intern / Coop in the Customer Support Team, you will:

Participate in hands-on group training to learn about the NetSuite product, business processes and a variety of competency areas (., communication, client relations, problem solving, case investigation) to effectively troubleshoot solutions for customers Handle cases independently by applying an analytical approach to troubleshooting and interacting with customers (., Accounting / IT staff & leaders) to respond to their inquiries about the Order to Cash process (., sales, invoicing, payment)  Work independently and collaborate as a team to help customers best utilize the NetSuite product (., resolve errors in data analyses, create custom reports or saved searches, review accounting preferences & features) Participate in activities and contribute ideas that constantly help improve the Oracle NetSuite platforms and products
Range and benefit information provided in this posting are specific to the stated locations only

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Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

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