Tier 2 Technical Support

4 weeks ago


Burlington, Canada Evertz Full time

Looking for someone who strives for continuous self-improvement where learning on their own is second nature. Someone with a positive attitude who can build relationships with customers and with our team.

What you’ll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

Act as an expert level technical advisor or specialist on highly complex initiatives. Providing remote support for Evertz customers Solve problems by replicating user workflows and provide solutions Be the customer bridge to our product and development teams

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

Excellent written and verbal communication skills Detail oriented with strong analytical and problem-solving skills. 2+ years of technical or customer support System level understanding Willing to work in an exciting, fast-paced industry with career growth potential Must love working with the most advanced broadcast solutions in our industry College diploma in computer, engineering, networking or similar fields International travel an option Broadcast knowledge an added bonus

Job Type:  Full-time

What we Offer:

Employer funded benefits program  Competitive total compensation package Work-Life Balance Employee assistance plan Employee Discount Platform  Career Progression  Casual Work Environment  Social Events and Sports Teams

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