Senior Engineer
3 weeks ago
Do you appreciate getting awesome service? We do and we love to provide it too. We’re actively recruiting for a full time Senior Engineer to join the team at Quercus IT Come be a part of a company that strives to be the best of the best and hone your skills by surrounding yourself with like-minded team members. Send your resume and covering letter to emailProtector.addCloakedMailto("ep_a7cd663e", 1);hireme@quercusit.comemailProtector.addCloakedMailto("ep_35353da8", 1);.
The Job
As a Senior Service Engineer, you are primarily responsible for delivering exceptional execution of IT infrastructure projects and tier two service support with our help desk team. This includes a wide variety of specific activities, such as server and network architecture (on-premise or Azure), Microsoft Exchange migrations / new implementations, network edge installations and configurations, to name a few. This role will operate from the Quercus office in Edmonton, with regular on-site client activities. This role has huge potential to be THE technical leader in our organization. Are you passionate about Technology? We want you a part of our team
Hours & Location
8:30am to 5:00pm Monday through Friday in Edmonton as needed After-hours service to minimize client system downtime Rotating On-Call schedule
What You’ll Be Doing:
Network and server architecture troubleshooting, documentation and implementation New server installation and maintenance Network edge device installation and maintenance Tier 2 service support System monitoring Application installation and maintenance Workstation installation and maintenance Client onboarding Infrastructure assessments Adherence to process and standards
The Culture
Do you like to have a voice when it comes to ideas? How about directly seeing the impact you’re making to the success of the Company? We work hard and play hard. If you’re looking for a home away from home, and you want to surround yourself with other passionate, like-minded professionals in a comfortable and productive working environment that you look forward to, we’re it
What we need to see from you:
Outstanding service quality behaviours Graduate from a Post- Secondary Information technology program or at least two years’ experience in a similar information technology role At least 5-years demonstrable experience as a service engineer or related responsibilities Technical certifications is desirable, including A+, MTA, MCSA, Sophos Engineer Experience with Azure Security minded professional • Passion and ability to adapt and learn new technologies and achieve certifications Superb problem solving capabilities Excellent time management Team player Experience with ConnectWise or a similar ticketing system an asset Demonstrable experience in a customer-service field (3+ years)Quercus IT Inc. is supportive of workforce diversity and encourages applications from qualified individuals.
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