Service Delivery Site Lead

5 days ago

Vancouver, Canada Randstad Canada Full time
Are you passionate about delivering superior customer service and experienced in leading on-site service delivery teams?

Join us as a Service Delivery Site Lead in Vancouver

You'll play a pivotal role in coordinating daily operations, ensuring client satisfaction, and supporting strategic initiatives.

If you excel in team leadership and thrive in dynamic service environments, this position is perfect for you

Advantages
- Vancouver location (onsite)
- $27.5 /hour
- Monday to Friday
- 8:00am to 5:00pm
- 12-month assignment
- Start date: ASAP

Responsibilities
Establish and maintain high levels of Customer Satisfaction.
Coordinate and complete tasks/functions of contracted services at client location to meet requirements (billing processes, reporting, cost management, supplies management, etc.).
Coordinate employee training.
Receive and submit 3rd Party orders to Vendors.
Implement and support Critical Processes such as Client Accounts Procedures Manual (CAPM) and the Onsite Security Assessment Program (OSA).
Communicate with day-to-day account key contacts and 3rd Party providers (service, 3rd party vendors, etc.).
Coordinate and lead internal team meetings and attend operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).
Measure customer satisfaction through surveys or tools.

Qualifications
Post high school technology training or experience.
Specialized training/education as required: graphic arts, imaging science or print technology, network or multiple operating systems.
Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint).
Able to provide leadership and guide peers and team members.
Strong problem resolution and escalation management skills.
Excellent verbal and written business communication skills.
Able to lift and move up to 50 pounds.
Ability to handle multiple tasks, organize, and meet scheduled delivery of output.
Experienced in coordinating workflows within high-volume print production and mailroom operations.
Able to provide leadership and support for assigned accounts while displaying a positive attitude.

Summary
If you are interested in the Service Delivery Site Lead role and available to start immediately, apply now at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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