Customer Experience Expert

2 months ago

Winnipeg, Canada EQ3 Full time

EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we’re able to find creative solutions for modern life.

Everything we do is made in consideration of people, of the planet and of our space.

We are looking for an enthusiastic, collaborative individual to join our Customer Care Team as a Customer Experience Expert .

THE DETAILS:

You’ll be joining our EQ3 Head Office team onsite at 70 Lexington Park, Winnipeg, MB, in a full-time, permanent capacity.

You’ll respond promptly and professionally to incoming customer inquiries by telephone, email or by live chat You’ll maintain an updated knowledge of the organization's product, services, and customer service policies You’ll investigate concerns and provide customers with all required information to resolve quality and warranty claims to resolution You’ll create a case and work with third party technicians and in house teams for warranty claims and repair requests You’ll keep customers updated on progress of their claims, service parts requests, shipping dates, quality issues, availability, pricing, and product knowledge You’ll participate in training opportunities provided by the organization or by outside entities

WHAT YOU BRING TO THE TABLE:

Minimum two (2) years of experience working as a Customer Care Specialist, Agent, or Account Representative (preferred) Excellent reading, written and verbal language skills (English) Experience working in a faced-paced environment with the ability to understand, empathize with customers, and prioritize customer needs for an overall positive customer experience Strong computer skills and experience working with Windows 10, Microsoft Outlook and other Microsoft Products Previous experience working with a ticketing system similar to Zoho Desk or Mapics-AS400 Critical thinking and the ability to work with little supervision.

PERKS OF LIFE AT EQ3:

A fun, collaborative environment that values collaboration, and supports work-life balance A company culture wherein you are celebrated for your work and compensated accordingly, with an extensive benefits package to boot Employee discount program that lets you bring home our designs for less, wellness plans, group banking, and more EQ3 Spirit Committee that promotes community engagement, rewards, and recognition for all our employees A company that supports professional growth and promotes from within wherever possible

CLOSING DATE: October 31, 2024

WE’D LOVE FOR YOU TO APPLY : Submit your complete application by clicking on “Apply to Position” now

We thank all interested individuals; however, we’ll only be reaching out to those selected for an interview.

  • Customer Experience Expert

    2 weeks ago

    Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Experience Expert

    6 months ago

    Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Experience Expert

    6 months ago

    Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Experience Expert

    2 months ago

    Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Experience Expert

    3 weeks ago

    Winnipeg, Canada EQ3 Full time

    EQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Born in opposition to the growing trend of disposable design, our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we...

  • Customer Solutions Expert

    3 weeks ago

    Winnipeg, Manitoba, Canada Royal Bank of Canada> Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Solutions Expert to join our team at Royal Bank of Canada. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing expert advice to our clients.About the RoleProactively engage with clients in the branch to understand...

  • Customer Service Representative

    1 month ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Guest Experience Expert

    3 months ago

    Winnipeg, Canada Marriott International, Inc Full time

    **Job Number** 24155213 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Winnipeg, 350 St Mary Avenue, Winnipeg, Manitoba, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

  • Guest Experience Expert

    5 months ago

    Winnipeg, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk **Job Number** 24040252 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Winnipeg, 350 St Mary Avenue, Winnipeg, Manitoba, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Specialist Customer Experience

    2 months ago

    Winnipeg, Canada Canadian Pacific Railway Full time

    **PURPOSE OF THE POSITION**: This position will gather, analyze, and leverage CS operational data, and turn insights into actions to drive improved customer experience. This position will be accountable, through disciplined measurement of CS operations, to drive management priority of CS Coordinator coaching and development. This position can be based in...

  • Specialist Customer Experience

    2 months ago

    Winnipeg, Canada CPKC Full time

    **PURPOSE OF THE POSITION**: This position will gather, analyze, and leverage CS operational data, and turn insights into actions to drive improved customer experience. This position will be accountable, through disciplined measurement of CS operations, to drive management priority of CS Coordinator coaching and development. This position can be based in...

  • Customer Experience Expert

    3 weeks ago

    Winnipeg, Manitoba, Canada HGS Full time

    At HGS, we're on a mission to make our clients more competitive by providing exceptional customer experiences. As a Technical Support Associate, you'll play a crucial role in achieving this goal.About the JobWe're looking for an experienced and skilled individual to join our team as a Technical Support Associate. This is a work-from-home opportunity that...

  • Service Advisor

    1 month ago

    Winnipeg, Manitoba, Canada Fountain Tire Full time

    Job SummaryFountain Tire is seeking a skilled Service Advisor to join our team. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key ResponsibilitiesProvide product knowledge and technical expertise to customers, promoting our products and...

  • Accomplished Estimator and Customer Experience Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada Boyd Autobody & Glass Full time

    About the Role:We are seeking an accomplished Estimator and Customer Experience Specialist to join our team at Boyd Autobody & Glass. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and providing expert estimating services.Job Responsibilities:As an Estimator and Customer Experience Specialist,...

  • Global Customer Experience Associate

    3 weeks ago

    Winnipeg, Manitoba, Canada Sleep Country Full time

    About UsAt Silk & Snow, we craft products that turn homes into havens. Our mission is to bring affordable luxury to customers every day by providing meticulously designed and manufactured sleep solutions that elevate personal sanctuaries and give people the rest they deserve.We make every decision by following three guiding principles: using better...

  • Experience Leader

    3 weeks ago

    Winnipeg, Manitoba, Canada Foot Locker Full time

    As an Assistant Manager at Foot Locker, you will play a vital role in leading the team and driving sales. With a strong focus on customer satisfaction and employee management, you will be responsible for ensuring that customers receive exceptional service and that sales associates are motivated to deliver great results.The estimated salary for this role is...

  • High Voltage Design Specialist

    7 days ago

    Winnipeg, Manitoba, Canada Internetwork Expert Full time

    About Internetwork ExpertInternetwork Expert is a dynamic consulting firm specializing in engineering and design services for overhead transmission/distribution systems, substations, fibre optics, and substation foundations.We are seeking an experienced Intermediate Lines Design Engineer to join our Calgary team. We offer a dynamic work environment with a...

  • Bartender

    6 months ago

    Winnipeg, Canada Lipstixx Experience Full time

    **PLEASE NOTE: YOU MUST BE A CANADIAN CITIZEN AND LIVING IN WINNIPEG NOW TO APPLY - NON-RESIDENT WORK OR STUDENT PERMITS DO NOT ALLOW YOU TO WORK IN OUR ESTABLISHMENT.** **YOU MUST HAVE A VALID DRIVER'S LICENSE AND/OR ACCESS TO A RELIABLE VEHICLE FOR END OF SHIFT WHEN BUSES ARE NO LONGER RUNNING.** **Responsibilities**: - Greet and interact with customers...

  • Customer Experience Associate

    4 weeks ago

    Winnipeg, Manitoba, Canada The Toronto-Dominion Bank (Canada) Full time

     CUSTOMER EXPERIENCEAs a key member of our team, you will be responsible for creating exceptional customer experiences through every interaction. This involves providing personalized service, addressing customer concerns, and contributing to the overall improvement of our branch customer experience.ACCOUNTABILITYShow a commitment to delivering exceptional...

  • Customer Experience Officer

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER EXPERIENCE OFFICER** **WINNIPEG, MB** Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life - and...