Student Service Desk Clerk

3 weeks ago

St Catharines, Canada Brock University Full time

This position is part of the

Part-Time Contract Positions (Employee Group)

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, and ranked #3 as Canada’s Best Employers compiled by Forbes and Statista, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:

July 19, 2024

Job Function:
Working on the front line at the 24-hour Service Desk, you will provide service to the 2800 students living in residence. Duties will include, but are not limited to:

Handling in-person and phone inquires about residence, Brock and the surrounding area Providing general information about residence and the Brock campus, as well as, services in the vicinity Assisting students’ in determining where they can get further assistance on campus Processing the residence mail and packages Accurately gathering details (sometimes involves checking the situation in person) and documenting maintenance concerns Recording and documenting details of interactions with students, Residence Life Staff, Campus Safety, and on-call resources Accurately recording and maintaining control of key and equipment sign outs and returns Accurately handling and accounting for petty cash and flex dollar transactions Working as a member of a larger team, ensuring continued and ongoing communication using both oral and written means With assistance from others, handling emergency calls and determining the need for an emergency responder for security or medical issues (911, fire, ambulance) and/or after hours call-in work to deal with maintenance concerns. Working at all 3 24/7 Service Desks as assigned (after student class schedules are taken into consideration, it could be any shift during the 24 hour period [including overnights] 7 days week) Adhering to expectations as outlined during training and in the Service Desk manual Performing other duties as assigned.

Qualifications:

Excellent communication and customer service skills Must be able/available to work shift work, including evenings, nights, overnights and weekends Must be able/available to work holidays (Thanksgiving, December exams, both Reading Breaks, Easter, and April exams) Flexibility and adaptability to a high energy and a continually changing work environment Ability to work independently with minimal supervision using written policies and procedures to guide your work Knowledge of Brock University campus and residence buildings (living on campus) an asset Knowledge of building maintenance would be considered an asset Emergency or first aid training would be considered an asset.

Start Date: main duties to start August 18, 2024; however a couple positions are available as early as mid-June 2024.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy .Please advise: to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

Learn more about Brock University by visiting

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