Field Service Representative I

4 weeks ago


Greater Sudbury, Canada STERIS Full time

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field Service Representative is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.

Duties

Drive Customer satisfaction through pro-active communication and commitment to resolving Customer issues/problems expediently. Perform preventive and corrective maintenance required on STERIS product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (., schematics, diagrams, technical manuals, etc). Actively promote, support and maintain remote monitoring and diagnostic equipment. Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components. Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform installations in a lead capacity as required. Perform conversions on standard equipment (. Amsco sterilizers) as required. Scientific Technicians may perform NIST traceable calibrations. Provide guidance and assistance to entry-level technicians. May be a mentor during initial sponsor period. Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager. Work closely with District Service Manager to advise of activity/changes related to sales opportunities in assigned territory. Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities. Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.  Respond to routine Customer and sales questions regarding equipment operation and performance. Identify opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations. Maintains courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Required Experience

Associate’s degree in Electronics, mechanical or similar degree, plus four (4) years of related experience. Degree requirement will be waived with eight (8) years’ comparable experience. Minimum 2 years experience working on STERIS brand products. Ability to work flexible hours, sometimes outside “normal business hours” and travel as required. Valid driver’s license. Proficiency in computers and Windows software General knowledge of the following: principles and methods of sterilization, steam generators, operating lights and tables, industrial controls, central processing systems, and modular transport systems. Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers. The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices)

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer. STERIS is committed to treating all people in a way that allows them to ‎maintain their dignity and independence. We believe in integration and equal ‎opportunity. Accommodations are available throughout the recruitment process ‎and applicants with a disability may request to be accommodated throughout the ‎recruitment process.‎ We will work with all applicants to accommodate their individual accessibility ‎needs.



  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Description:  At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...


  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Description:  At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...


  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Description:  At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...


  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Description:  At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...


  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Description:  At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Are you mechanically inclined with a knack for...


  • Greater Sudbury, Canada STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Job Title:  Field Service Representative I Job Category:  Service/Technical Services Sudbury, ON, CA, P0M0A6 Description:  At STERIS, we help our Customers create a healthier and safer world...


  • Greater Sudbury, Canada STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Field...


  • Greater Sudbury, Canada Staffix Full time

    Our client, in the Healthcare industry, is looking for a Field Service Representative to join their team in Sudbury, servicing Customers (hospitals) in Northern Ontario. Your role as a Field Service Representative is troubleshooting and repairing medical equipment.Responsibilities: Ensure customer satisfaction by resolving issues quickly and...

  • Field Representative

    3 weeks ago


    Greater Sudbury, Canada CLAC Full time

    _Career Opportunity:_ **Field Representative - Sudbury** Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World...


  • Greater Sudbury, Canada Metso Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Field Service Representative Primary Location:  Lachine, Quebec, CA Burlington, ON, CA Kelowna, British Columbia, CA Wabush, NL, CA Sudbury, ON, CA Join an industry leader and make a positive change in the sustainable use of the world’s natural...


  • Greater Sudbury, Canada Metso Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Field Service Representative Primary Location:  Lachine, Quebec, CA Burlington, ON, CA Kelowna, British Columbia, CA Wabush, NL, CA Sudbury, ON, CA Join an industry leader and make a positive change in the sustainable use of the world’s natural...


  • Greater Sudbury, Canada Gateway Casinos Sudbury Full time

    Job Type: Part-TimeThe Gateway to Your FutureWe’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity...


  • Greater Sudbury, Canada Gateway Casinos Sudbury Full time

    Job Type: Part-TimeThe Gateway to Your FutureWe’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity...


  • Greater Sudbury, Canada Metso Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Field Service Representative - Crushing & Screening Primary Location:  Lachine, Quebec, CA Wabush, NL, CA Burlington, ON, CA Sudbury, ON, CA Kelowna, British Columbia, CA Join an industry leader and make a positive change in the sustainable use of...


  • Greater Sudbury, Canada Summerhill Full time

    **Job description** Summerhill - Small Business Program (SBP) **Position**: Small Business Field Sales Representative **Job Type**: Full-time contract for 1 year with a possibility of extension **Pay Rate**: $20 per hour **Location**:Sudbury, ON **Hours**: Monday - Friday Summerhill is a Canadian-owned and operated Energy Services Company that has...


  • Greater Sudbury, Canada Total Power Limited Full time

    **Title**:Field Service Technician **Company**:Total Power Limited **Location**:Sudbury, ON **Job Type**:Permanent, Full-Time **What You’ll Do - The Role (Responsibilities)** - Site Assistance_ - Assist technicians at sites when required, including delivering parts, helping with load bank tests, and setting up or repairing equipment (e.g., radiator...


  • Greater Sudbury, Canada Atalla Property Management Full time

    **Company**: Atalla Group Inc. Atalla Group Inc. is seeking an experienced and dynamic Field Sales Representative to join our rapidly growing team. We specialize in real estate investment and property management services for multi-family properties across Ontario. **About Us**: Atalla Group Inc. is a fast-growing real estate investment company dedicated to...

  • Sales Representative

    4 weeks ago


    Greater Sudbury, Canada Palladino Honda Full time

    Palladino Honda is hiring a Sales Representative! What is it? Sales Representatives are experts on products and services offered by the dealership. They are responsible for fostering relationships with their customers, working to provide the best customer experience possible. This role is a challenging and rewarding position, the commission component of...

  • Sales Representative

    3 weeks ago


    Greater Sudbury, Canada Palladino Honda Full time

    Palladino Honda is hiring a Sales Representative! What is it? Sales Representatives are experts on products and services offered by the dealership. They are responsible for fostering relationships with their customers, working to provide the best customer experience possible. This role is a challenging and rewarding position, the commission component of...

  • Sales Representative

    3 weeks ago


    Greater Sudbury, Canada Subaru of Sudbury Full time

    Palladino Subaru is hiring a Sales Representative! What is it? Sales Representatives are experts on products and services offered by the dealership. They are responsible for fostering relationships with their customers, working to provide the best customer experience possible. This role is a challenging and rewarding position, the commission component of...