Banquet Captain

The Edmonton EXPO Centre is seeking an enthusiastic Banquet Captain to join the team As a Banquet Captain, you will play a pivotal role in the efficient and effective planning and execution of banquet functions. Your contribution will be instrumental in ensuring all our guests’ needs are met and hopefully exceeded. You will also realize that our guests include all co-workers and act accordingly to provide exceptional service. As business levels dictate, the banquet captain is expected to perform supervisory and front-line duties. Join us and elevate your hospitality career, knowing that your efforts are truly valued

The Edmonton EXPO Centre is not just a workplace, it's a vibrant and energetic hub that hosts world-class events, meetings, and conventions, attracting an impressive average of 1.3 million visitors annually. If you thrive on being amidst exciting action, enjoying live music, and connecting with hundreds of fellow Edmontonians day or night, this is the ideal place for you Join us and be a part of this dynamic and thrilling environment.

What we offer to enhance your experience:

• A competitive compensation package complemented by attractive benefits
• Seasoned event and hospitality professionals who will serve as your mentors
• Opportunities to take the lead and mentor
• Flexible scheduling options to suit your lifestyle
• Access to our Annual Scholarship Program
• Enjoy meal discounts, exclusive fitness membership discounts, and a range of other perks designed exclusively for our valued employees

The successful candidates will be responsible for:

• Delegating duties to supervisors and staff
• Communicating and reviewing daily function sheets between the kitchen and front of house
• Leading service meetings before functions and conducting post-function reviews with the team
• Ensuring all team members are accounted for, logging absentee employees, and reorganizing staff to cover for deficiencies
• Providing feedback on staff schedules
• Ensuring catering requirements are met efficiently while controlling labour cost
• Ensuring all staff receive continual performance feedback to ensure service quality
• Resolving conflict between employees and suggesting staff performance feedback to the Bar/Banquet Manager
• Enforcing uniform codes and policies with staff members
• Responding to last-minute changes of events and client requests
• Completing maintenance and repair requests using Aware Manager software
• Completing daily billing and updating event plans in venue and event management software
• Resolving client complaints promptly and effectively to ensure customer satisfaction.
• Ensuring quality service and customer satisfaction while working closely with staff, managers and clients on and off the floor
• Maintaining a cooperative working relationship with other departments
• Working safely at all times and promoting a safe work environment
• Managing cash float and ensuring all cash handling procedures are followed
• Other cash handling duties such as, reconciling remittances, prepare bank deposits and maintain POS equipment

Our successful candidate will have:

• High School Diploma
• Valid ProServe, ProTect and Food Safety certification
• 2-3 years of Banquet experience, preferably in a large hotel or convention centre
• Excellent problem-solving skills with strong attention to detail
• Superior customer service and communication skills
• Strong organizational skills and ability to multitask
• Ability to develop excellent working relationships with other departments
• Ability to work well under pressure in a fast-paced environment