Client Services Officer A

3 weeks ago

Wabush, Canada Newfoundland and Labrador Full time

Position Details

Reporting to the Client Services Manager, the Client Services Officer A provides comprehensive and quality front-line service to clients enquiring about programs offered by the Employment & Training Services Division. This position assesses clients’ needs, determines initial and continuing eligibility for programming and calculates financial benefits; administers programs and services in accordance with departmental policies, procedures and legislation; collaborates with community partners and other stakeholders to deliver programs and services; interprets departmental policy and procedures; utilizes information technologies to deliver services and manage data; performs quality assurance activities to ensure program integrity; participates in delivery of presentations to various groups; contributes to continuous improvement activities; and other related duties as required

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