customer rep-station

2 months ago

StBrunodeMontarville, Canada FedEx Full time

La sélection à ce poste requiert une entrevue.

Aider et renseigner les clients qui s’informent directement. Remplir les tâches administratives nécessaires au bon fonctionnement. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment


CONNAISSANCES, COMPÉTENCES ET APTITUDES REQUISES

Diplôme d’études secondaires ou l’équivalent.

Préférence accordée aux titulaires d’un diplôme d’études collégiales

Connaissance des règlements douaniers canadiens préféré

Connaissance services et systèmes de FedEx Express et FedEx Ground préféré

Capacité à reussir les examens de base et les examens periodiques.

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprié, des colis pesant jusqu'à 150 lb Doit réussir les tests et programmes de formation obligatoires

Doit fonctionner dans un environnement PC/Windows

Excellentes compétences interpersonnelles et de communication verbale

Bonnes capacités d'analyse et de résolution de problème

Bonnes capacités de négociation

Aptitude avérée à gérer le stress et le travail dans un environnement de travail très poussés, surveillés et changer


Qualifications Requises: Doit être en mesure de parler Français et Anglais pour le service client Doit être disponible pour les quarts de travail

Transparence Salariale:

Salaire:

Détails Supplémentaires: Mardi au Samedi – 6:30 à 14:30


DÉNI DE RESPONSABILITÉ

Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi :

  1. de leur dossier de conduite courant,
  2. des résultats de leur entrevue et
  3. des résultats de toute évaluation de leurs compétences de conducteur.

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