Computer Install Technician

3 weeks ago

Victoria, Canada Microserve Full time

Position Overview:

This role at Microserve in Victoria, BC, at our Tech-Centre is responsible for deploying and retiring IT hardware in our branch or client environments. This includes tasks such as physical installation, transfer of settings or data, installation and configuration of software, as well as training and support for PCs, Laptops, Printers, and Peripherals. As part of your primary responsibilities, you will also serve as a Delivery Driver, ensuring timely deliveries and excellent customer service to our clients. This involves skid deliveries, hand bombing, and updating delivery ticket statuses in our systems.

This position is based out of Victoria, BC and will require extensive travel to other areas of Vancouver Island. It will also require some travel and presence on client sites such as healthcare, government, and post-secondary institutions.

Responsibilities:

Software and network configuration and troubleshooting Software installation Printer/peripheral installation Diagnose, repair, and upgrade PC software and equipment Image workstation for new deployments Respond to customer inquiries Record-keeping and asset management Support other departments as necessary, depending on workload Work proactively to ensure that services delivery is aligned to the client needs Delivering computer and/or printer orientation Provide timely deliveries and customer service to our clients Updating delivery tickets status in our systems Verify that all deliveries are correct prior to accepting any shipments Organize and load product for delivery on assigned route Obtain product receipt paperwork as applicable Accept returns from customer and return to warehouse Place product in return area with appropriate documentation

Skills & Qualifications

Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired) Ability to establish and maintain positive customer service Preferred: College Diploma / Associate Degree (technical field) or equivalent certification 1 year of experience in an enterprise/business IT environment Knowledge of desktop hardware, preferably from an enterprise or business environment Knowledge of software installation and troubleshooting in a Windows environment Experience in PC assembly or repair CompTIA A+ Certification (or similar) is considered an asset Vendor-specific hardware certification is desired Presentation and training skills is an asset

Position Requirements:

Must be able to lift + lbs. Must be able to pass a criminal record check (CPIC) Must have driver’s license and access to own vehicle Must be able to drive a 5 Tonne Cube, 1 Tone Cube & Cargo Vans Forklift certified is considered an asset

Corporate responsibility

Employee will understand, meet, and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

Compensation and Benefits:

In accordance with the BC Pay Transparency Act the range for this role for BC residents is between $ to $ per hour Paid vacations Additional 5 personal days Paid sick days Extended Medical and Dental plan from day one

About us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over team members, and we’re one of the largest technology solutions providers in Canada. Our + years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

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