Veterinary Assistant, Client Care, London Regional Veterinary Emergency and Referral Hospital, London, ON
3 weeks ago
Veterinary Assistant, Client Care
Location: London, ON
London Regional Veterinary Emergency and Referral Hospital is currently welcoming a full-time dependable and caring Veterinary Assistant to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.
Assist veterinary staff with various tasks and treatments
Create a warm and welcoming environment for our pet parents
Create a positive, low-stress atmosphere for our patients
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures, and assisting the Veterinary staff with various tasks and treatments
Exceptional client service skills
Compassion and nurturing attitude
Ability to remain calm in stressful situations and adapt to changing situations
Take initiative and work independently
Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset
Additional responsibilities for Client Care Specialist include:
Ability to answer a multiline phone system and track and book appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
Scheduling appointments
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality or retail is an asset
No experience with animals, no problem, so long as you love animals VCA Canada Offers At our core are our people – people with different strengths and interests that enrich our diversity, innovation, and excellence. A team we think of as family.
What VCA Canada Offers
Join our team, and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
RRSP Employer 5% Match Program Saving for your future just got easier
A caring culture of Wellness and Appreciation
Competitive wages and benefits
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
Click “Apply Now” and join our amazing team
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
#vetassistant
#animals
#jobsOntario
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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