Dispatch (Afternoon Shift)

3 weeks ago


Oakville, Canada ASL Distribution Full time

Job Description: City/Highway Dispatcher, Afternoons

We are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.

Responsibilities:

• Dispatch Operations: Coordinate and manage the daily activities of drives and ensure efficient deployment of vehicles and personnel.

• Route Planning: Plan and optimize delivery routes based on factors such as distance, traffic conditions, and delivery schedules to minimize fuel consumption and maximize efficiency, on-time pick-ups, and deliveries.

• Scheduling: Create and maintain schedules for drivers and vehicles, considering delivery deadlines, driver availability, vacation planning, slip seating drivers, and customer requirements.

Communication: Maintain open communication channels with drivers, dispatchers, and other stakeholders to provide updates on delivery status, address any issues or delays, and ensure smooth coordination of operations.

• Customer Service: Respond to customer inquiries, resolve complaints, and ensure high levels of customer satisfaction by ensuring on-time deliveries, inquiries, claims, and efficient service.

• Safety Compliance: Ensure that fleet operations comply with safety regulations and company policies, including vehicle maintenance, driver safety training, and adherence to transportation laws.

• Performance Monitoring: Monitor key performance metrics such as on-time delivery rates, vehicle utilization, fuel consumption, and maintenance costs to identify areas for improvement and optimize fleet efficiency.

• Resource Management: Manage fleet resources such as vehicles, equipment, and personnel to optimize utilization, minimize downtime, and reduce costs.

• Problem Solving: Troubleshoot problems that arise during fleet operations, such as vehicle breakdowns, traffic delays, or scheduling conflicts, and implement solutions to minimize disruptions.

• Documentation: Work hand in hand with the Dispatch Manager, S&C Manager, and Operations Supervisor to maintain accurate records of fleet operations, including vehicle maintenance logs, driver logs, and delivery schedules, for reporting and auditing purposes.

• Perform a weekly analysis of the Days Outstanding Receivables (DOR) to ensure timely payments and financial tracking.

• Monitor and manage demurrage charges for trailers from customers such as Amazon, Gateway, and Walmart.

• Daily tracking and completion of driver trips, ensuring timely progression and closure in FLX, Revenova once implemented.

• Prepare driver envelopes containing necessary documents and information for the next day's trips.

• Monitor and progress after-hours shipments, keeping customers informed of any relevant updates.

• Scan Proof of Deliveries (PODs) at the end of each day to maintain accurate and up-to-date records.

•  Use the GTA planner to organize and plan truck routes for the upcoming day.

•  Plan and dispatch drivers day-to-day from the morning dispatcher location, optimizing routes for efficiency.

•  Utilize the FLX system to mastermind order ratings, ensuring accurate and efficient order processing.

Qualifications:

• MUST - Minimum 2 years of City and U.S. cross-border dispatch experience.

• MUST - Asset-based Fleet dispatching experience, minimum 50 trucks and 150 trailers.

• Must be flexible, with a cell phone and laptop to be provided, and be able to take calls after hours. 

• Excellent communication and interpersonal abilities.

• Exceptional organizational and problem-solving skills.

• Proficiency in computer systems and dispatch software.

• Knowledge of transportation regulations and safety standards.

• Ability to work effectively under pressure and in a fast-paced environment.

• Flexibility to work evenings, weekends, and holidays as needed.

If you are a results-oriented professional with a passion for logistics and customer service, we invite you to apply for the City/Highway afternoon Dispatcher position. Join our team and play a key role in ensuring the smooth and efficient operation of our dispatch department.

 



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