Booking Clerk

2 weeks ago

Toronto, Canada North York General Hospital Full time

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada's leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing At North York General, our team is making a world of difference.

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required) from the Ontario Ministry of Health website or other authorized source. An individual is fully vaccinated if they have provided proof of vaccination in the form of a receipt from COVaxON (the Ministry’s provincial system for COVID-19 vaccination information) and 14 days have elapsed from the final dose. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement.

Position Summary

Booking Clerk, Diagnostic Imaging:
Your goal in this position is to book patient appointments, register patients for Medical Imaging in a confidential, sensitive and professional manner. You will be responsible for report distribution, monitor transmissions, copying media and collecting payment and updating physician and patient information. You have effective written and spoken communication skills and communicate effectively with colleagues, staff, volunteers and families, you’re able to work independently and as a team and embrace the challenge of prioritizing work demands in a fast paced and stressful environment. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers , learners, patients and families.

On a practical level, you will

Record all requests for bookings and assign times where applicable
Ensure all relevant information regarding bookings is obtained
Communicate effectively with appropriate areas re: bookings and the transporting of patients
Direct patient to change area and instruct patients of any immediate preparation needed (i.e., oral contrast, water intake, etc.) and notify appropriate staff members once patient is properly prepared for exam
Prioritize numerous telephone lines from units and/or outside physician inquiries
Be responsible for the preparation and distribution of daily lists as required, ensure efficient fax transmissions of medical health records are completed including troubleshooting and distribution of reports by fax in physicians mailboxes
Greet patients in a professional and pleasant manner upon registration to the hospital in order to collect and document relevant information
Update patient information as necessary
Have accurate data entry and typing skills (minimum 30 w.p.m.)
Have working knowledge and experience with Cerner registration, Cerner scheduling and Microsoft Word
Have knowledge of Medical terminology
Perform other duties as required

Qualifications

OSSD or equivalent
Working knowledge and experience with Cerner registration, Cerner scheduling and Microsoft Word, preferred
Minimum of one year experience in an office environment – preferably in a Department of Medical Imaging
Bilingualism in French/English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full-Time Regular position, with 8-hour shifts, days, evenings, and night shifts, including weekends in the Diagnostic Imaging Unit. This position is for both NYGH and Champagne site We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
#INDO

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

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