Dispatcher

3 weeks ago


Toronto, Canada Clarity Hiring Full time
Security Guard / Dispatcher
Toronto, ON
$22-$24.00/hr
Permanent

Shift time: rotating afternoons and nights 

Responsibilities
  • Fill last minute open shifts in a collaborative team environment
  • Receive incoming emergency & non-emergency calls and address issues in a timely manner
  • Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
  • Documenting all information into comprehensive reports
  • Escalating situation to Team Leads as required
  • Remain calm under pressure and be able to multitask during high call volumes
  • Be able to prioritize and dispatch accordingly
  • Communicate with staff, supervisors, and management to schedule staff to cover shifts
  • Update and maintain in-house scheduling database
  • Schedule staff in accordance with agreed Elite policy and procedures
  • Interact with Police, Fire Department, and EMS where necessary in support of field staff
  • Attendance Management in ensuring coverage for sick, vacation and employee leaves
  • Performs audits on CCTV to ensure field staff are adhering to company policies
  • Communicates any team concerns/issues with Area Managers

Qualifications:
  • Experience in staff scheduling 1-3 years
  • Excellent written and verbal communication skills
  • Superior customer service skills, including exceptional telephone etiquette
  • Organizational skills and ability to multitask in a fast-paced environment
  • Security experience an asset
Please apply online or send your Resume directly to mkulisz@clarityhiring.com

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