Dispatcher
3 weeks ago
Toronto, ON
$22-$24.00/hr
Permanent
Shift time: rotating afternoons and nights
Responsibilities
- Fill last minute open shifts in a collaborative team environment
- Receive incoming emergency & non-emergency calls and address issues in a timely manner
- Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
- Documenting all information into comprehensive reports
- Escalating situation to Team Leads as required
- Remain calm under pressure and be able to multitask during high call volumes
- Be able to prioritize and dispatch accordingly
- Communicate with staff, supervisors, and management to schedule staff to cover shifts
- Update and maintain in-house scheduling database
- Schedule staff in accordance with agreed Elite policy and procedures
- Interact with Police, Fire Department, and EMS where necessary in support of field staff
- Attendance Management in ensuring coverage for sick, vacation and employee leaves
- Performs audits on CCTV to ensure field staff are adhering to company policies
- Communicates any team concerns/issues with Area Managers
Qualifications:
- Experience in staff scheduling 1-3 years
- Excellent written and verbal communication skills
- Superior customer service skills, including exceptional telephone etiquette
- Organizational skills and ability to multitask in a fast-paced environment
- Security experience an asset
CH123
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