Senior Customer Service Representative

Area of Interest: Advisory services, Call centres

As a Senior Customer Service Representative on our Épargne Placements Québec team in Quebec City, you will answer questions from clients about savings products and our website.

You will use your active listening skills to provide our clients with a positive experience over the phone.
Your compensation
The salary starts at $22.09/hour with two salary increases projected in the first year.
Your role

• Take calls from clients
• Promote our savings products and services (such as savings accounts, RRSPs or TFSAs)
• Apply security measures by validating their identity
• Promote our web applications and help our clients use them

The call centre is open Monday to Friday between 8:00 a.m. and 5:00 p.m. We offer a full-time work schedule of 37.5 hours per week. Our offices are located a few minutes away from the Place D’Youville terminal.
Your team
Our team pf 35 people values everyone’s passions and bold ideas. We work together to help our clients and colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
Training and development
You'll begin with on-the-job training. It will allow you to experience the call centre environment and get to know your teammates. During this period, you’ll learn about with your role, our products and technologies, and better understand the changes to your role.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors and ongoing coaching.
Requirements

• High school diploma
• Customer service and advisory experience
• Ability to promote a product and service
• Ability to manage files rigorously
• Team spirit and the ability to adapt to frequent changes

Skills

Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Humility Initiative Learning Agility Resiliency Teamwork Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. 
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

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