Implementation Consultant

4 weeks ago

Toronto, Canada AMCS Group Full time

DIGITAL WAYS TO A CLEANER WORLD

Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability.

AMCS leads the way

The AMCS team is at the cutting edge of technology. Companies come to AMCS to achieve their sustainability strategies as we help companies to reduce their carbon footprint and work in a more environmentally conscious way. AMCS has created digital ways to a cleaner world.

What we do

AMCS is a global leader for integrated software and vehicle technology for the environmental services industry. AMCS delivers enterprise cloud-based software solutions worldwide supporting over 5,000 customers in 23 countries. AMCS employs over 1350 people across 22 countries, headquartered in Ireland with offices in North America, Europe and Australia.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

Manage the implementation projects of complex and high value clients. 

·Determine client needs and translate these into software configuration decisions. 

·Advocate for your clients' needs with our Implementation Services & Product teams.

·Complete implementation planning and setup activities for projects. 

·Provide project related insight and advice to other team members. 

·Liaise with management and stakeholders on project details and deadlines. 

·Present feedback and suggestions relating to the implementation of assigned projects. 

·Identify, report, and resolve key project issues. 

·Communicate with clients throughout the software customization process to obtain feedback and approval. 

·Prioritize work effectively to adhere to project timelines. 

·When needed, support sales processes including proposal review and refinement and identification of resources, methodologies, and tools. 

·Maintain strong relationships with the technology, marketing, sales, and customer experience teams. 

·Work with and across teams to overcome obstacles and create efficiencies. 

·Coach and supervise junior team members, including providing performance feedback.

Requirements:  

·Sustainability/ESG/GHG management background. 

·A university or college education in a related field. 

·3+ years in customer facing services or consulting roles. 

·Experience working closely with and for clients as the first point of contact, resolving complex issues, and meeting or exceeding service level expectations. 

·A genuine interest in understanding others, hearing their perspectives, and addressing their concerns. 

·An analytical mindset to manage and prioritize competing operational, project, and process related tasks. 

·Outstanding professional written, verbal, and presentation skills. 

·Ability to ask intelligent questions to obtain information, identify root causes, and determine a solution. 

·Exceptional conflict management skills. 

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