Technical Operations Manager

4 weeks ago

Toronto, Canada Scotiabank Full time

As a Technical Operations Manager, you will be accountable for maintaining the production support and day-to-day operational activities of one of the largest, cutting-edge Digital Identity and Access Management (IAM) services in Canada. 

You will lead and manage a highly skilled professional team of engineers to deliver high demand services like biometric (fingerprint/face-id) authentication, push notifications, password-less authentication among others. You will not only get the opportunity to grow and learn from experts in security and IAM domains, but also to mentor growing developers to enhance your leadership skills. 

If you are passionate about Site Reliability Engineering and Software Operations Management with a strong technical mindset, keen interest in authentication and security, and thrive in a fast-moving environment - this is the position for you

What will you do? 

Manage our operations and production support team; optimize their workflow, mentor your direct reports to maximize business and technical efficiencies. 

Ensure all Scotiabank IT regulatory and compliance procedures are met. 

Manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

Lead by example to develop operational plans and procedures to improve service delivery time-to-market and system reliability.

Measure and optimize system performance to push our capabilities forward. 

Participate in defining SLIs, SLOs and SLAs for Enterprise Systems. 

Partner with development teams to address outstanding production issues and rollout fixes. 

Work with Scotiabank infrastructure teams to maintain and support infrastructure and services upgrades and software currency initiatives. 

What do you need to succeed? 

You’ve been either an operations lead or manager or lead SRE in a large product team and seen how different software components of a complex architecture come together to deliver highly available and mission critical services for the business. 

Experienced in building a highly automated production monitoring and support model, hands-on experience integrating Splunk, Ansible, Dynatrace, Sumologic, Service now, PagerDuty or equivalents. Experienced in DevOps practices and tools (CI/CD pipelines, Jenkins etc.) 

You have sound knowledge on networking concepts (TCP/IP, DNS, HTTP, TLS, OSI Model), multi-tier applications, microservice architecture, cloud hosted software stacks, and proficient in one or more of these scripting languages - Ansible, Terraform, Bash etc. 

Strong working experience with incident management and setting up monitoring alerts. 

A proactive approach to spotting problems, areas for improvement, and performance bottlenecks. Be self-motivated, autonomous and a team player in a fast-paced environment.

You are an excellent communicator, planner and visioner, able to influence decision making across stakeholders. You can map and execute tactical and strategic plans for the team. 

You have competency to lead team members with differing opinions and levels of experience. 

You love what you do but you are seeking a more challenging environment.

Experience in Identify and Access Management (IAM) Domain.

Familiarity with IAM vendor products like Forge Rock, Ping Identify, Okta, Auth0 and likes. 

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.  Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. 

#Cyberatscotia #LI-Hybrid

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