Houseman

3 weeks ago

Calgary, Canada PURE Canadian Gaming Full time

Title

Houseman

Reports To

Games Manager

Summary

The Houseman is an essential member of the front line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.

Core Competencies

Customer Service Team Work Communication Interpersonal Awareness

Job Duties

Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules. Answer Phones. Open and close games as required. Deal with guests’ inquiries and problems. Run the Board. Organize and deal with the Dealers Maintain Paper work. Bad Beat Cashier Tracking table opening and closing. Scheduling. Work as a Cashier. Complete all money transactions. Balance float.

Requirements

At least 18 years of age. Able to maintain a security clearance.  Available to work evenings and weekends.  Work in a fast paced environment Poker dealing experience  Previous supervisory experience is an asset  Strong employee relation skills and abilities Able to meet tight deadlines while maintaining organization and detail Highly motivated and team orientated Possess a highly developed attention to detail

Work Conditions

Stands during the entire shift. Reaches, bends, squats and lifts Cleaning work area and areas after late night food is served Work with little to no supervision

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