Service Manager

3 weeks ago

Hanwell, Canada PepsiCo Full time
Overview

Location: Fredericton, NB

The  Service Manager  contributes to the success of the  PepsiCo Beverages Canada  by selling our service to gain a competitive advantage, improve cost and productivity and to lead our people. 

Responsibilities Ensures all routes are run and every stop is serviced every day Ensures that gate scan procedures and daily manifests are followed Achieves productivity targets and cost per unit (CPU) Meets customary service needs and market place execution by achieving our service level goals Builds individual and organizational capabilities  Qualifications

Technical Skills

Forecasts labor needs, staffs for the work, schedules the work Captures and tracks critical performance data to meet all time and quality standards Understands customer's business and balances gesture needs with "cost to serve" standards Teaches and builds our service advantage Coach and develop team (route rides audits) Teaches safe work practices (vehicle accidents, injuries) Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat

Leadership Behaviors

Leverages understanding of key business drivers to get results Sets and measures productivity and service targets to drive accountability and execution Maintains focus and overcomes obstacles until goals and commitments are met Provides coaching and development to build current and future capability Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions 

Education and certifications

Bachelor’s Degree

Work experience

Previous supervisory experience preferred Previous consumer packaged goods experience preferred

Skills and Capabilities

Ability to work a flexible schedule including early mornings, evenings and /or weekends. 

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