Workplace End-User Device Operations Specialist
1 month ago
Description
About WSP
WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centers, 1,300 data circuits, and used by over 65,000 users.
Position Summary
To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of End-User Device operations with a primary focus on the services within the designated Hub.
Main Responsibilities
Related to End-User Device services and infrastructure:
·Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
·Performing routine and health maintenance.
·Managing upgrades & performance related activities.
·Identifying and correcting faults with services and infrastructure.
·Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
·Execution of business continuity tests.
·Oversight and support of all related service supplier and/or manufacturer activities.
·Proactive identification and resolution of issues before they affect service performance.
·Identifying any improvements that can improve service levels.
·Engaging in the problem management process.
·Technical peer review and approvals for all related changes.
·Support audit and compliance activities.
·Management and maintenance of related platforms.
·Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
Qualifications
Academic and Experience Requirements
The ideal candidate would meet all, or most of the below criteria:
·Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
·At least 4-6 years relevant and practical experience in a ConfigMgr, Intune and MDM operations role.
·Vendor certifications not a requirement, proven practical experience preferred.
·Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
·Experience of working within ITIL aligned Service Management organisation.
·Strong knowledge of ConfigMgr, Intune and MDM features, functionalities, and best practices.
·Strong knowledge of application packaging and distribution processes and lifecycle.
·In-depth knowledge of Microsoft OS architecture.
·Proficient in writing and maintaining PowerShell scripting and automation tools.
·Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies.
Skills / Competencies / Other Requirements
·Excellent written and spoken English.
·Ability to work with minimal direction and little supervision.
·Strong organizational and project management skills, with excellent documentation abilities.
·Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
·Demonstrated experience in understanding and demonstrating compliance with information security requirements.
·Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
#LI-Hybrid #OneIT
-
Workplace End-User Device operations specialist
1 month ago
Montreal, Canada WSP USA Full timeThe Opportunity: To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...
-
Workplace End-User Device operations specialist
1 month ago
Montreal, Canada WSP USA Full timeThe Opportunity: To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...
-
Workplace End-User Device operations specialist
1 month ago
Montreal, Canada WSP USA Full timeThe Opportunity: To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...
-
Montreal, Canada WSP Canada Full timeThe Opportunity:To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...
-
Montreal, Canada WSP Full timeDescription About WSP WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centers, 1,300 data circuits, and used by over...
-
Communications Specialist
2 weeks ago
Montreal, Canada ALLTECH CONSULTING SVC INC Full timeTeam Profile: Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the firm’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and...
-
Communications Specialist
2 weeks ago
Montreal, Canada ALLTECH CONSULTING SVC INC Full timeTeam Profile: Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the firm’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and...
-
Communications Specialist
2 weeks ago
Montreal, Canada ALLTECH CONSULTING SVC INC Full timeTeam Profile: Enterprise Technology & Services (ETS) delivers shared technology services for the Firm supporting all business applications and end users. ETS provides capabilities for all stages of the firm’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and...
-
Montreal, Canada WSP Canada Full timeThe Opportunity:To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure...
-
Montreal, Canada Cadence Design Systems Full timeESD, Modeling, Reliability and Device physics specialist page is loaded ESD, Modeling, Reliability and Device physics specialist Apply locations MOUNT-ROYAL (Montreal) TORONTO 02 HOME CANADA_QC HOME CANADA_ON No Seat Req Canada time type Full time posted on Posted 2 Days Ago job requisition id R46130 At Cadence, we...
-
Montreal, Canada Cadence Design Systems Full timeESD, Modeling, Reliability and Device physics specialist page is loaded ESD, Modeling, Reliability and Device physics specialist Apply locations MOUNT-ROYAL (Montreal) TORONTO 02 HOME CANADA_QC HOME CANADA_ON No Seat Req Canada time type Full time posted on Posted 2 Days Ago job requisition id R46130 At Cadence, we...
-
Montreal, Canada Cadence Design Systems Full timeESD, Modeling, Reliability and Device physics specialist page is loaded ESD, Modeling, Reliability and Device physics specialist Apply locations MOUNT-ROYAL (Montreal) TORONTO 02 HOME CANADA_QC HOME CANADA_ON No Seat Req Canada time type Full time posted on Posted 2 Days Ago job requisition id R46130 At Cadence, we...
-
IT Support Specialist
3 days ago
Montreal, Canada PixMob Full timePixMob is one of the world’s leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to ignite collective joy for fans worldwide. We work with international artists, event organizers, sports teams and brands who care about creating unique & memorable...
-
Showroom Sales Specialist
5 days ago
Montreal, Canada EightSix Network Inc Full timeJob Opportunity: Showroom Lighting SpecialistAbout Us:Join Montreal Luminaire & Hardware, the leading lighting distributor in Quebec, specializing in top-tier lighting, decorative hardware, and home accessories. Renowned for our commitment to exceptional customer service, we extend our offerings to a diverse clientele through our expansive 15,000-square-foot...
-
Showroom Sales Specialist
5 days ago
Montreal, Canada EightSix Network Inc Full timeJob Opportunity: Showroom Lighting SpecialistAbout Us:Join Montreal Luminaire & Hardware, the leading lighting distributor in Quebec, specializing in top-tier lighting, decorative hardware, and home accessories. Renowned for our commitment to exceptional customer service, we extend our offerings to a diverse clientele through our expansive 15,000-square-foot...
-
Showroom Sales Specialist
5 days ago
Montreal, Canada EightSix Network Inc Full timeJob Opportunity: Showroom Lighting SpecialistAbout Us:Join Montreal Luminaire & Hardware, the leading lighting distributor in Quebec, specializing in top-tier lighting, decorative hardware, and home accessories. Renowned for our commitment to exceptional customer service, we extend our offerings to a diverse clientele through our expansive 15,000-square-foot...
-
Montreal, Canada Philips Full timeJOB DESCRIPTION Job Title Sales, Senior Specialist, Medical Device Integration & Virtual Care (Remote Based - Canada) Job Description Senior Sales Specialist, Medical Device Integration & Virtual Care (Remote Based - Canada) Canada is seeing significant growth in the areas of medical device integration and virtual care, which are aimed at...
-
Front End Web Developer
5 days ago
Montreal, Canada Sekure Merchants Full timeJob Details Description Job details You will oversee the web design’s technical vision in alignment with Sekure's vision and objectives to build an impressive online presence, improve user interaction on our website and remain on top of changes in technology, coding, search engine functionalities and more, to ensure the latest technology is...
-
Montreal, Canada EightSix Network Inc Full timePart Time / Full Time ---------------------------------------------------------------------------------------------------Your team's dynamic:Security Center SaaS is a unified physical security solution that can be deployed in the cloud or as a hybrid solution. It unifies access control, video management, forensic search, intrusion monitoring, automation,...
-
Spécialiste de la livraison et des opérations
2 weeks ago
Montreal, Canada EightSix Network Inc Full timePart Time / Full Time ---------------------------------------------------------------------------------------------------Your team's dynamic:Security Center SaaS is a unified physical security solution that can be deployed in the cloud or as a hybrid solution. It unifies access control, video management, forensic search, intrusion monitoring, automation,...
