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Assistant Spa Director

7 months ago

Toronto, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Assistant Spa Director who shares our passion for excellence and who infuses enthusiasm into everything they do

JOB FUNCTIONS AND DUTIES:

Human Resource Management:

Manage and oversees the day-to-day Spa Departments and all they entail. Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff. Works with and supervises professional personnel including Spa Therapists, Technicians, Astheticians Maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa. Interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees. Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. Communicate with other departments to ensure a supporting team of professionals Initiate and maintain communication on all levels with staff, colleagues and management. Convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. Develop and enhance programs and policies to ensure employers of choice and retention of high performers.

Operations Management:

Work closely with Engineering to maintain quality and mechanical operation of all Spa equipment. Oversee the cleanliness of the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering. Understand and implement emergency response procedures and respond properly in any hotel/ spa emergency to assure staff and guest safety. Effectively integrate Spas with the Hotel operations wherever possible and in accordance to the direction of Spa trends. Utilize all computer systems relevant to the departments. Maintain guest profiles with important information to be passed onto management. The ability to ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department. Anticipate, in advance, all materials and supplies and assure their availability Certified in CPR (Cardiopulmonary Resuscitation) and first aide and also assures sufficient number of certified spa staff is on premise at all times. Cross-trained in all functions of the spa where appropriate.  Support in the development of new treatments/concepts to continually keep the Spa at the forefront of the industry. Perform other tasks or projects as assigned by hotel management and staff. Keep Senior Spa Director informed about the department, all employees' performance, and guests concerns and comments. Interact with guests, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner with all guests.

Marketing:

Predict trends and implement for the good of the business. Liaise with the Public Relations Department in order to promote the Spas and all relevant treatments/philosophies.

Financial:

Schedule staff and complete payroll records and reports in accordance with budgeted guidelines. Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation. Issue recommendations regarding the annual operating budget, capital investment budget, operating planning, and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data. Promote growth through increasing revenue and daily operational efficiency while maintaining healthy spa morale.

PREFERRED QUALIFICATION & SKILLS:

Education and Experience:

College degree preferred Applicants are required to have a minimum 3 years management experience in a luxury Spa.

Skills and Abilities: 

Excellent reading, writing and oral proficiency in the English language Demonstrates strong knowledge of spa, wellness and holistic modalities Thorough knowledge of 5-star service standards, effective application of spa staffing models, proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials Strong delegation, leadership, and operational skills to effectively manage high-volume performance and require previous experience managing high-volume stores or equivalent Proven leadership track record and luxury retail sales experience Ability to demonstrate effective verbal and written communication skills, particularly important are an attention to detail and accuracy Good organizational skills and ability to work independently Ability to set priorities and adjust to changing work conditions in order to function well under pressure Strong work ethic and a sense of responsibility to a team dynamic Ability to operate computer equipment and execute retail software processes associated with Book for Time, reporting features, accounting, inventory maintenance and cash handling procedures.

WHAT WE OFFER:

Paid time off, including vacation days, management holiday days, and sick days Exclusive complimentary and discount travel programs with Four Seasons Hotels and Resorts worldwide Complimentary meal per shift in our employee dining room, OASIS Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs

We look forward to receiving your application

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.