Technical Writer Intern

4 weeks ago

Québec City, Canada Coveo Full time

Help elevate the Coveo customer experience with your excellent writing skills

The Coveo Documentation Team is responsible for maintaining and improving our documentation site, which is used daily by our customers to understand and use the Coveo solution to its full potential. During this internship, you will be responsible for strengthening and updating articles which appear on our documentation site. 

Do you enjoy enhancing translating technical code and writing out its content for clients to understand easily? If you’re looking to dive into the Software as a Service (SaaS) world and perfect your skills, which include; conducting in-depth analysis, testing products, and writing articles in a cohesive manner; this opportunity will challenge you

What your typical day would look like:

You start your day off with a team meeting (scrum), you give an update of what you have been working on and listen in on what others are working on, elevating each other by sharing innovative ideas. You’re then assigned your next task. You take time to understand the feature by reading public and intern documentation. Since you can’t find all the information you need, you meet a developer to pick their brains. Next, you edit the documentation and send it to your teammates for review. After lunch, you review the feedback you received on the task you completed yesterday. You apply your reviewer’s suggestions and publish your work to the documentation website.  The day is coming to an end Before heading out, you attend the team’s monthly guild meeting to discuss issues encountered, improvements that could be made to the documentation site, new tools and practices to try, and more. You chime in with your opinion on the topic of the day.

Here’s what will qualify you for the role:

You are currently enrolled in either a journalism, professional writing, or communications program with a minor in computer science.  You have experience conducting in-depth research analysis; either in an academic or professional setting.  You have excellent writing skills; you aspire to be a technical writer.  Strong sense of ownership; always finding ways to learn and keeping up with current trends.  You’re proud of what you create; you strive to grow and are results-driven.

Here’s what will make you stand out:

You have completedan internship in a similar role.  You are curious by nature, you seek answers to further understand what you don’t know. You take initiatives and work independently You possess great organizational and time management skills.

Interested? You don’t need to check every single box; passion goes a long way and we appreciate that skills are transferable.

Send us your application, we want to hear from you

Join the Coveolife

Experience comes in many forms but we offer challenges that meet your ambition; to enable you to learn consistently. We encourage all candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills.

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