Client Service Administrator, Surgery VCA Calgary Animal Referral and Emergency Centre
4 months ago
Client Service Administrator
Department: Surgery
Job Summary: As a service administrator you will work directly with Surgery staff (surgeons, technicians, assistants), other hospital departments, clients, and referring veterinary offices as a vital team member in the heart of the surgical department. The principal goal of this position is to optimize patient care through a coordinated communication experience before, during, and after all appointments, diagnostics, and procedures. The surgery service can be a fast-paced environment with three full time surgeons that requires an individual who is strong under pressure, clear communicator and very detailed orientated.
Skills Required:
Minimum 2 years Veterinary Clerical experience
Minimum of 5 years customer service in a professional setting
Excellent professional written and verbal communication skills
Well organized with the ability to multitask
Ability to interact with all levels of staff, clients, and veterinarian practices
Associates Degree in Science/Bachelor’s Degree preferred
Ability to work with minimal supervision
Proficient computer skills
Specific Duties and Responsibilities include but are not limited to:
Process Referrals for the surgery department. Scheduling initial consultations as well as follow-up recheck appointments for diagnostics, surgery, or other reasons as indicated
Communication with clients to confirm appointment times and ensure hospital protocols are understood prior to presentation for consultation, surgery, other
Ensure outside medical records and diagnostics are available prior to initial consultation
Formulating estimates for diagnostic evaluations, surgical procedures, and other non-surgical follow-up evaluations and procedures. Provide estimates to the Emergency Department as required for emergency transfer.
Review estimates and general peri-operative/diagnostic expectations with clients.
Provide client with payment/financing options. Review third party financing.
Printing and completing discharge consultations. Ensure all patient belongings and medications are provided.
Follow-up check in 24-72 hours post discharge for all surgical patients
Initial callbacks to concerned clients to understand relevant information pertaining to their concern then directing further communication to the technician or surgeon of the appropriate service.
Reviewing all emails and communication tasks to service and either addressing (scheduling queries) or directing these emails to a technician or surgeon of the appropriate service.
Monitoring for returning laboratory and radiographic reports, directing such reports the appropriate service once received.
Answering incoming calls from clients and referring veterinarians to the surgery department.
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you
A caring culture of Wellness and Appreciation
RRSP Employer 5 % Match Program – saving for your future just got easier
Competitive wages and benefits
Extensive online anytime-anywhere access to journals and textbooks
Annual uniform allowance
Exceptional career development: there is room to grow here
Employee Assistance Program
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps
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