IMAC technician

3 weeks ago


Toronto, Canada PeopleToGo Full time
The location is downtown Toronto.
The position is to start within a week.
Looking for a resource for a to be on-site at a customer location (GTA) until approximately June 30, 2011.

The resource will be required to be onsite from 8:30am – 4:30pm Monday to Friday.

Duties required but not limited to:
Software installations
Documentation
Helpdesk support
Remote software installations.
  Responsibilities:
•    Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
•    Handle software installation/support/upgrades
•    Perform deskside support services installing and troubleshooting of hardware, software and network related issues
•    Provide 1st level Help Desk support
•    Perform basic LAN and internetworking related activities
•    Handle bench repairs (depot service) & remedial maintenance 
•    Respond/update/close calls from National Dispatch/Call Management Center 
•    Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
•    Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
•    Have at 1 – 2 years of deskside support experience
•    Have strong internetworking and troubleshooting skills
•    Have A+ certification
•    May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
•    Must be a self-starter and have the ability to manage multiple tasks
•    Exceptional customer service skills
•    Good communication skills
•    Ability to work independently or as part of a team
•    Ability to complete tasks effectively with minimal supervision
•    Must be available to work flexible work schedules
•    Must have a minimum of a Diploma from a recognized IT program
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