Supervisor (Custodial)

4 weeks ago

Mississauga, Canada Dexterra Group Full time

Job Description

WHAT'S THE JOB?

Reporting to the Cleaning Assistant Manager, the cleaning Supervisor has overall responsibility for the day-to-day cleaning operations of the Terminal buildings and surrounding building/areas ensuring they are clean and safe for passengers, airport staff, building tenants and employees. The hours of work will be 11:00pm to 7:00am. The salary for this position is $45,000 per year. 

Duties and Responsibilities:
The main duties and responsibilities of the position include, but are not limited to:
• Provide a high standard of cleanliness throughout the Terminal Buildings;
• Can prioritize and respond in a timely fashion to all IOCC/SSO and client requests;
• Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
• Ensure all keys, radios, phones and any other equipment is accounted for at the end of each shift;
• Supervise and direct staff including the daily allocation of duties/general direction and checking of work throughout the day;
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Report any deficiencies to the IOCC/SSO’s/client in a timely fashion;
• Maintain records and submit reports concerning personnel, equipment, supplies and general non-routine activities;
• Ensure effective and economical use of cleaning materials and equipment;
• Ensure adequate supplies of cleaning materials and equipment are available to staff as required;
• As part of the team, take delivery of cleaning products/equipment and relocate to relevant storage areas and take necessary action to correct any equipment in need of repair or replacement;
• Completes all necessary supervisory training;
• Organizes and delivers training to frontline staff, including specialized cleaning. Monitors, documents and ensures the ongoing training of all personnel;
• Ensures additional follow-up reviews of training for all new hires. Inspects/audits cleaning procedures with personnel of the assigned area; recommends, corrects and implements changes in procedures as necessary;
• Promote effective communication between shift/teams, providing daily updates as necessary on all operational issues and concerns;
• Initial investigation and reporting of absences. As necessary reorganize staff schedules to cover areas during holidays, sickness and changes in weather conditions;
• Sets an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company’s safety policies and procedures.
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status; Assists injured workers to the fullest extent to ensures participation in the early and safe return to work process as per our RTW policy
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the WCB Claims Department
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations.
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and
• Ensures prescribed technology for daily supervisor tasks, reporting and auditing are used as required.
• Motivate and encourage staff to work efficiently and achieve a high standard of work;
• Recommend various personnel action including, but not limited to attendance monitoring; progressive discipline, new hire probationary reviews and assists with annual performance appraisals;
• Liaise with tenants and GTAA building services in the absence of the Assistant Manager;
• Maintain confidentiality at all times in respect of company and employee related matters and to prevent disclosure of confidential or sensitive information; and
• Performs all other miscellaneous job-related duties as assigned from time to time.

Qualifications

WHO ARE WE LOOKING FOR? 

Previous experience in a cleaning environment; Previous experience supervising a team; Customer and client focused; The ability to implement and adhere to standards and procedures; Health and Safety experience including understanding the Supervisors responsibilities under OHSA; Basic office skills including but not limited to email, word, excel Ability to use IOS Technology base platforms. Good interpersonal skills; Smart appearance and professional manner; Resilience, with the ability to work under pressure; Pearson is a 24/7 business environment. Supervisors will be required to work the hours that will encompass the core shift hours for client visits. Weekend and statutory holiday work are required Demonstrate a high level of discretion and confidentiality; Motivate, develop, and direct people as they work; able to manage own time and the time of others; Able to understand information given and to convey information effectively to employees; Use equipment and materials as appropriate to the task; and Adapt to operational changes as required/instructed by management from time-to-time. Ability to manage multiple priorities, and execute tasks with minimal supervision. Able to obtain and maintain a valid Airport RAIC

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