![Microsoft](https://media.trabajo.org/img/noimg.jpg)
Embedded Escalation Engineer
5 days ago
Overview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so. Our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
We are looking for a Embedded Escalation Engineer to join our team
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Embedded Escalation Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day
Qualifications
Required/Minimum Qualifications
7+ years technical support, technical consulting experience, or information technology experienceOR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience.Other requirements
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Preferred Qualifications
Knowledge or expereince with Microsoft Defender for Office 365 (MDO) and/or message protection.Technical Support Engineering IC5 - The typical base pay range for this role across Canada is CAD $121,800 - CAD $219,100 per year.
Find additional pay information here:
Microsoft will accept applications for the role until July 4, 2024.
Responsibilities
Response and Resolution
• You own, investigate and solve highly complex customer technical issues and serve as an technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tools (e.g. debugging).
Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve highly complex customer issues, through training and readiness.
Product/Process Improvement
• You act as a trusted advisor to the product group/ engineering teams and drive Microsoft product, diagnostic and support process improvements.
Business Integration
• You use your business and technology insights to help shape strategy when engaging with customers, partners, and teams.
-
Embedded Escalation Engineer
4 days ago
Vancouver, British Columbia, Canada Microsoft Canada Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Embedded Escalation Engineer
4 weeks ago
Vancouver, British Columbia, Canada Microsoft Canada Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Embedded Escalation Engineer
1 month ago
Vancouver, British Columbia, Canada Microsoft Canada Full timeOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...
-
Escalations Engineer
2 weeks ago
Vancouver, British Columbia, Canada Motorola Solutions Full timeAt Motorola Solutions, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our...
-
Senior Embedded Software Engineer
5 days ago
Vancouver, Canada Kagwerks Full timeAll Jobs > Senior Embedded Software Engineer Remote • Senior Embedded Software EngineeringDescriptionWe are a leader in hardened cases and communications, supporting the military, first responders, and 2A enthusiasts. Our veteran-owned company has been in business for seven years and serves a global client base. Our continued growth and preferred...
-
Senior Embedded Software Engineer
2 days ago
Vancouver, Canada Kagwerks Full timeAll Jobs > Senior Embedded Software Engineer Remote • Senior Embedded Software EngineeringDescriptionWe are a leader in hardened cases and communications, supporting the military, first responders, and 2A enthusiasts. Our veteran-owned company has been in business for seven years and serves a global client base. Our continued growth and preferred...
-
Embedded System Engineer
1 month ago
Vancouver, Canada ZVST Cloud Tech Full timeLocation: Vancouver, CanadaTitle: Embedded System EngineerHiring Mode: TP/FTETotal positions: 3Job Description: · C, Silicon Validation, NVMe, PCIe, debugging, compilers, GIT, RTOS· 5-8 years of experience · Develop and test SSD firmware- Preferred not mandatory· Participate in design and code reviews.· Collaborate with cross-functional teams.· Debug...
-
Embedded System Engineer
4 weeks ago
Vancouver, Canada ZVST Cloud Tech Full timeLocation: Vancouver, CanadaTitle: Embedded System EngineerHiring Mode: TP/FTETotal positions: 3Job Description: · C, Silicon Validation, NVMe, PCIe, debugging, compilers, GIT, RTOS· 5-8 years of experience · Develop and test SSD firmware- Preferred not mandatory· Participate in design and code reviews.· Collaborate with cross-functional teams.· Debug...
-
Embedded Software Test Engineer
1 month ago
Vancouver, Canada Lumotive Full timeJob Description We are seeking an Embedded Software Test Engineer to lead the coordination, planning and execution of test activities for our reference designs. We are a growing startup looking for a highly energetic individual who is comfortable wearing multiple hats, continually learning, and has a get-it-done attitude. Responsibilities Lead...
-
Embedded Software Test Engineer
4 weeks ago
Vancouver, Canada Lumotive Full timeJob Description We are seeking an Embedded Software Test Engineer to lead the coordination, planning and execution of test activities for our reference designs. We are a growing startup looking for a highly energetic individual who is comfortable wearing multiple hats, continually learning, and has a get-it-done attitude. Responsibilities Lead...
-
Embedded Software Test Engineer
1 month ago
Vancouver, Canada Lumotive Full timeLumotive’s award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company’s patented Light Control Metasurface (LCM) beam steering chips deliver an unparalleled combination of...
-
Embedded Software Test Engineer
1 month ago
Vancouver, Canada Lumotive Full timeLumotive’s award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company’s patented Light Control Metasurface (LCM) beam steering chips deliver an unparalleled combination of...
-
Embedded Software Test Engineer
1 month ago
Vancouver, Canada Lumotive Full timeLumotive’s award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company’s patented Light Control Metasurface (LCM) beam steering chips deliver an unparalleled combination of...
-
Embedded Software Test Engineer
4 weeks ago
Vancouver, Canada Lumotive Full timeLumotive’s award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company’s patented Light Control Metasurface (LCM) beam steering chips deliver an unparalleled combination of...
-
Embedded Software Test Engineer
2 days ago
Vancouver, Canada Lumotive Full timeJob DescriptionWe are seeking an Embedded Software Test Engineer to lead the coordination, planning and execution of test activities for our reference designs. We are a growing startup looking for a highly energetic individual who is comfortable wearing multiple hats, continually learning, and has a get-it-done attitude. Responsibilities Lead software test...
-
Embedded Software Test Engineer
4 weeks ago
Vancouver, Canada Lumotive Full timeLumotive’s award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company’s patented Light Control Metasurface (LCM) beam steering chips deliver an unparalleled combination of...
-
Embedded Software Test Engineer
1 month ago
Vancouver, British Columbia, Canada Lumotive Full timeCompany DescriptionLumotive's award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company's patented Light Control Metasurface (LCMTM) beam steering chips deliver an unparalleled...
-
Embedded Software Test Engineer
4 weeks ago
Vancouver, British Columbia, Canada Lumotive Full timeCompany DescriptionLumotive's award-winning optical semiconductor solutions enable advanced sensing and perception capabilities in next-generation consumer, mobility, and industrial automation products such as mobile devices, autonomous vehicles, and robots. The company's patented Light Control Metasurface (LCMTM) beam steering chips deliver an unparalleled...
-
Embedded Software Test Engineer
23 minutes ago
Vancouver, Canada Lumotive Full timeLumotive's revolutionary programmable optical semiconductors enhance perception, boost computing power, and ensure robust high-speed communication across various markets.The award-winning, highly patented Light Control Metasurface (LCM) chip is the first commercially available software-defined photonic beamforming solid-state technology addressing critical...
-
Sr. Engineering Manager, Embedded Software
3 weeks ago
Vancouver, Canada Rivian Full timeAbout RivianRivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate...