Support Solutions Student

3 weeks ago

Edmonton, Canada PCL Constructors Inc. Full time

The future you want is within reach.

 

At PCL, we build the places where life happens and find camaraderie in the process. We’re a community of builders committed to building better communities. That’s why we’re always looking ahead, and not just to the next project or what’s next in our industry. 

 

We’re also looking at what’s next for you and how we can help you build a career you’re proud of. As a student at PCL, you will get the opportunity for challenging work assignments in a supportive work environment which promotes personal and professional growth.

 

We are seeking a Support Solutions Student to work out of our North American Headquarters district in Edmonton, Alberta , who is available for 8 months starting September 2024 .

 

As a Support Solutions Student and depending on your assigned project, you will have the opportunity to contribute to our team by:

  • Resolves process related system support issues. 
  • Logs and respond to technology related issues and requests. 
  • Works with various support teams to effectively resolve incidents and problems
  • Provides advice and training to users in response to identified difficulties. 
  • Consults user guides, technical manual and other sources to research and implement solutions. 
  • Maintains support procedures and processes.
  • Communicates known errors and issues to users.
What you will bring to the role:
  • Excellent communication and interpersonal skills
  • Ability to prioritize multiple tasks and meet deadlines
  • Ability to work both independently and as a team
  • Support experience
  • Ability to contribute to a positive, respectful and productive work atmosphere.

Next Step:

  • Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online video interview.

 

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