Donation Crew Team Member

4 weeks ago

Langley, Canada Talize Full time

Responsibilities:

Departmental Duties

Greet every customer in a professional and enthusiastic manner. Attend door within 10 seconds of doorbell ring or attend car prior to the customer getting out if in a store that offers in car service, when stationed in the OSD area. Receive donations from customers, assisting customers with moving/unloading product when necessary. Stack and weigh carts/bins, properly record and label, and put in order from oldest to newest. Input date, vendor and cart weight into the receiving spreadsheet to monitor stock on hand inventory levels of soft/hard product. Monitor donation bins outside and at the front of the store and transfer items to the back area to be processed. Explain about the “Do not Accept List” and inform customer why we cannot take certain items.  Provide current promotional coupon to customers for donating.  Action daily OSD audit deficiencies discussed with your supervisor. Properly dispose of all unsellable merchandise, and hazardous material.

Health and Safety

Ensure that the merchandise processing area is kept in an organized and clean manner in accordance with company housekeeping standards. Take precautionary measures and follow company guidelines against external and internal theft. Maintain a safe workplace by identifying and properly removing any hazards and reporting hazards to management and the Joint Health and Safety Committee. Immediately report employee accidents to management. Ensure proper PPE is worn such as cut resistant gloves, earplugs and eye wear while performing various tasks. Practice safe lifting and handling of merchandise. Ensure that all register areas, the retail floor, fitting rooms and washrooms are kept in an organized and clean manner in accordance with company housekeeping standards.

Other Duties

Roll racks onto the retail floor to replenish stock; providing customer service and helping to maintain store appearance by removing empty hangers, correcting misplaced items, etc. Complete processing of books if you are in a store that accommodates OSD room. Assist in ragging out the identified colour tags to make space for new stock on the retail floor. Roll racks as needed from fitting room and processing department to retail floor. Maintain professionalism while communicating with peers, managers, customers and while using the store intercom system. Participate in floor changes, back-stock program. Determine customer needs, offer recommendations of product on hand, and inform them of store promotions and events. Answer customer inquiries and solve customer complaints in a timely manner. Achieve store sales goals by providing sound customer experience. Ensure that register areas and the retail floor are stocked at all times. Promote a positive shopping experience by ensuring the store remains visually appealing through properly displaying merchandise. Check fitting rooms and place unwanted merchandise to racks as defined by sorting standards. Ensure that all store opening and closing duties are performed. Assist management with the preparation and execution of sale days. Perform additional job-related duties as requested by management.

Experience:

6 months to 1 years’ experience working in retail. Previous work in a thrift retail environment is considered an asset. Previous experience operating a forklift, bailer, or garbage compactor is considered an asset.

Core Competencies:

Concentration – ability to accurately perform repetitive work in a fast-paced environment, while maintaining department goals. Attention to Detail – double-check work to provide consistent performance. Communication Skills – Interact effectively and professionally with team members and customers – ensuring all interactions with customers are enthusiastic, polite, professional, and informative. Collaboration – must work well independently and as part of a team. Sales Oriented – engage with customers while utilizing in-depth knowledge of stock on hand to help assist with shopping needs. Basic math – understanding and knowledge of basic mathematical operations and numbers. Problem solving – troubleshoot customer issues or complaints with little to no assistance from management. Physical strength and endurance – perform physical requirements throughout duration of shift. Organizational skills – organizes received merchandise to efficiently fit in bins/cages. Safety conscious – possesses proper form to effectively and safely conduct manual labor, follows safety guidelines when operating machinery.

Physical Requirements:

Ability to stand and walk for the duration of shift. Constant bending, reaching, and using hands for repetitive actions. Lifting and carrying items up to 50lbs without assistance throughout shift. Pushing and pulling merchandise containers on wheels weighing up to 500lbs.

Work Environment:

Exposure to dust — all of designated shift. Exposure to periodic temperature fluctuations and noise levels. Requirements to have open availability including days, evenings, weekends, and holidays. Interaction with customers, clients, and the public at large.

Pay Rate:  $17.10 per hour

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