Counter Sales Teammate

7 months ago

Medicine Hat, Canada EMCO Corporation Full time

Job Description

A Typical Day at EMCO:

As a Material Handler and Counter Sales Teammate, you will be responsible for answering phone calls and entering customer orders, picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. Attention to detail will ensure the highest level of customer satisfaction. Additional duties will include:

· Follow all Health and Safety rules and legislation while performing job functions

· Load and unload trucks, operate forklift and other material handling equipment

Receiving duties include:

· Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material

· Print and verify the computer receiving documents and enter material received into the computer system

· Move product to the designated location

· Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate

Counter Sales duties include :

· Helping and assisting customers who enter the Profit Center

· Answering phone calls, emails, and in-person questions from customers

· Enter, pick, and pack sales orders

· Researching and sourcing products as required by customers

· Following up on backordered product with vendors

· Processing warranty and customer returns

Picking, packing, and shipping duties include:

· Pick material for customer orders, counting and comparing items to the shipping documentation

· Assemble material and pack appropriately for pick up or shipment to customer

· Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation

· Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels

· Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris

· Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse

· Complete all training as required

· Perform other tasks as requested by the Profit Centre Manager

Qualifications

What we are looking for from you:

· Minimum High School Diploma or equivalent, Post Secondary preferred

· Relevant warehousing and sales experience

· Strong attention to detail and work ethic

· Positive attitude and a desire for success

· Work well in a team-based environment

· Excellent customer service, organizational and communication skills

· Proficient with Microsoft Office

· Ability to lift and move up to 50lbs

Additional Information

What WE Offer You:

· Competitive base salary + profit sharing

· Training programs and opportunities

· Medical and dental benefits

· Voluntary participation in our pension plan

· Experienced mentors and on-the-job training

· Growth potential with a commitment to internal promotion

· A career in a solid, stable company with strong core values

· Full Time employment

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