Contents Manager

4 weeks ago

Abbotsford, Canada ServiceMaster Restore Full time
Who We Are
ServiceMaster Restore Fraser Valley provides emergency response, restoration and reconstruction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.

What We Offer
ServiceMaster Restore fosters a culture of team work and efficiency, where the balance of hard work and fun is encouraged, and employee care is valued. We offer competitive wages and benefits which include Health, Dental, Paramedical, and an RRSP savings plan.

What We are Looking For
Get it done right, can-do attitude, win as a team. These are our Core Values. We are growing and looking for a Contents/Warehouse Manager who embodies these values and wants to be part of our Abbotsford Production team.

As a Contents/Warehouse Manager, you will work closely with the Project Manager on restoration projects by dispatching your team to complete content cleaning jobs, administration, communication, and meeting or exceeding key performance indicators (KPIs).

The Technical Side of What You’ll Bring
Overseeing contents cleaning division Overseeing logistics, flow and organization of warehouse Ensuring staff are trained on cleaning, packing, listing, drying, and vaulting techniques Keeping warehouse, supplies and vehicles organized Daily managing/dispatching contents crews Work closely with Emergency department; coordinating teams to attend jobs in efficient manner Ensuring department paperwork is completed accurately and on time Evaluating and improving the efficiency of business processes as needed Coaching, supervising and giving feedback to staff Communicating with homeowners and adjusters when required Quoting and estimating on jobs Qualifications
· 3-5 years experience in Restoration an asset· Experience in dispatching/scheduling· Experience in logistics/warehousing (an asset but not required)· Ability to work in constantly changing environment and prioritize tasks· Driven to ensure our customers receive timely, high quality service while maintaining company compliance with insurance regulations, protocols and timelines· Attitude of learning and ownership of the job· Organization, detail orientation and accuracy· Strong ability to motivate/coach staff towards excellence · Problem solving/investigative skills· Initiative to start jobs and finish them through to completion· Ability to juggle multiple projects with superb accuracy and follow through· Empathy with clients/customers who have experienced loss of personal property  Competencies · Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.

· Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.

· Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.

· Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.

· Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.

· Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.

· Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.

· Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.

· Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

We thank all applicants for their interest, however only short-listed candidates will be contacted.
Job Type: Full-time, Mon – Fri

We believe that everyone has the right to a healthy and safe work environment. ServiceMaster Restore of Fraser Valley has a ZERO tolerance policy for bullying and harassment.
Salary: Competitive salary, Health/Dental benefits, RRSP savings plan

By joining ServiceMaster Restore, you'll be part of an industry leading company that has been in Canada for more than 65 years with locations from coast to coast. Our talented network of employees share in a vision of restoring peace of mind and our culture is one of diversity, where successful people work together to achieve common goals.

Are you interested in being part of a fun, fast-paced work environment? Do you want to be part of a team that seeks to provide restoration of property and peace of mind for individuals who have experienced a property loss? Can you empathize with customers while providing prompt, professional service? Do you have construction and/or cleaning knowledge? If you answered YES, ServiceMaster Restore may be a perfect fit for you


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