Team Lead
4 months ago
The Team Lead is responsible for the day-to-day clinical operation and patient flow of the one-Link program including:
Acting as the point of contact for referral flow to the program including liaising with Central Intake Program, referral sources and partner mental health and addiction services Supporting the clerical staff with prioritization of patient visit bookings, re-scheduling and workflow. Collaborate with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes as needed to facilitate timely access to care. Supporting quality improvements and evidence-based practice for all members of the team (service coordinators, peer mentors and intake assistants) Creates an environment that promotes collaborative teamwork, clinical inquiry, innovative thinking, constructive debate and greater autonomy in clinical decision-making. First point of contact for investigation into complaints from patients/referral sources or incident reports Provides clinical leadership through coaching, education and mentoring to all staff in the program to meet best practice standards in alignment with program and organizational expectations. Promptly follows up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI. Completes incident report and utilizes the support of the manager as necessary to reach a satisfactory resolution.
Qualifications
Halton Healthcare endeavors to hire individuals who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.
Bachelor’s degree from a social service/ healthcare program Master’s degree preferred Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community setting Minimum 3 years working experience in Mental Health and Addiction coordinated access model, such as one-Link Minimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction service Minimum 3 years mentorship, supervision or teaching experience/qualifications Significant experience in leading a knowledge translation project or change management initiatives to improve care/service delivery Able to professionally and articulately represent the program at various internal and external committees. Able to demonstrate the ability to work across multiple sectors, create positive relationships including the MH LHIN Demonstrated skills in change management and conflict resolution. Demonstrated understanding of mental health and addiction system and services in the region Proven ability to provide conflict resolution through listening, feedback and coaching. Ability to travel by car between sites and to meetings (2-5 times per month).
Additional Information
Hours: 8-4, some evening hours required based on operational needs
Salary: $ to $ per hour
Date Posted: July 4, 2024
Internal applications due by: July 11, 2024
REF626U
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