Senior Business Analyst

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Business Analyst - Strategy and Analytics

Our Capital One BA Team.

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler. 

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. As a BA, you'll bring your strategies to life from conception and analytical business case building to in-market delivery. You’ll be responsible for measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model (remote and/or in-office). Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility. 

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

A day in the life of a Capital One Senior Business Analyst.

Embedded within a cross-functional team, you’ll bring your strategies to life from conception and analytical business case building to in-market delivery. You’ll be responsible for measuring their impact through testing and monitoring, and ultimately being accountable for both customer and financial outcomes. You’ll spend time gathering and visualizing data, storytelling through presentations, collaborating with experts in areas like technology and influencing senior leadership on critical decisions. 

You’ll work with tools like SQL to query data, use spreadsheets and python-based notebooks to organize it, and slides to present it, along with a number of other modern analytics tools. Working in an agile, cross-functional team you’ll also have the opportunity to learn from other job families like data scientists, process managers, and product owners.

Here are a few of the ways our Business Analysts are helping people take control of their credit:

Underwriting (Credit Policy & Valuations):Business Analysts are responsible for assisting in developing & maintaining valuation models and the associated credit policies that help us determine who we extended credit to. Analysts in the space perform analysis on credit performance to help influence how we update and optimize our models & policies.

Fraud:Business Analysts are responsible for developing the defences and policies to mitigate fraud losses for Capital One, creating a safe and secure experience for our customers. Analysts in the space perform diligent monitoring to understand emerging fraud trends and implement actions to prevent fraudulent behaviour.

Product Development: Business Analysts are responsible for developing the strategies to test and scale new financial product offerings. Analysts conduct market & customer research, and couple these insights with internal data modelling to propose new solutions for our customers. Analysts in this space work with process and technology experts to get new products in the hands of our customers, and iterate upon our offerings based on consumer reception.

Be ready to join a community of the smartest people you’ve ever met, who see the customer first, and want to use their data skills to change banking for good.

Want to learn more? Check out life at Capital One as a Business Analyst

As a new Business Analyst, you’ll join the Canada Analyst Development Program (CADP), which takes place over your first year with us. You will have access to foundational training, case studies, social and networking events, and exposure to senior leaders, peers and subject matter experts from across the company. 

Our Business Analysts are deployed across all areas of our business - product design, fraud, customer acquisition, marketing, and more - and analysts over time get the opportunity to rotate to different areas of the business to keep things fresh and help them build a well rounded understanding of our business.

Responsibilities:

Perform modeling/analytics to assist new product and pricing strategies for various lending products.

Develop direct-to-consumer marketing strategy and initiatives to support business growth objectives.

Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies.

Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behaviour, build and refit models, and testing hypotheses using rigorous monitoring and analysis.

Basic Qualifications:

At least 2 years of experience in an analytical role that drove strategic outcomes

A bachelor’s degree or higher.

Experience in basic coding and/or data visualization (e.g. SQL, Python, Tableau, QuickSight).

Preferred Qualifications
(Don’t have them all? Don’t worry. We’ll help you develop the right skills for the job):

A degree in Commerce, Finance, Marketing, Economics, Business Administration, Engineering, Mathematics, Computer Science, Statistics or a related field 

Experience in coding and/or data visualization (e.g. SQL, Python, Tableau, QuickSight). If you know how to build models or write code, that’s awesome. If not, don’t worry as long as you have an interest in and aptitude for learning it.

Experience in analytical problem-solving

Teamwork experience and ability to collaborate with others

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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