Supervisor, Claims

3 weeks ago

Calgary, Canada Wawanesa Insurance Full time

Job Overview

The Supervisor, Claims - Accident Benefits contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

Provide exceptional customer service Coordinate and supervise daily activities of claims team Provide guidance and leadership to staff and specialists Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims Perform other duties as assigned

Qualifications

5 + years progressive insurance adjusting experience College /University degree preferred Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.) Effective customer service skills including empathy and concern for our customers Excellent communication skills, both written and oral Excellent investigative and analytical skills Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures Ability to coach, guide, and positively motivate employees Excellent knowledge of automobile, habitational, farm and commercial policies Excellent knowledge of medical and legal terminology Detail oriented with a critical degree of accuracy regarding data entry Exceptional advanced negotiation skills
Wawanesa is proud to be one of , a in Canada and a in Canada recognizing an exceptional place to work

Diversity, Equity & Inclusion 
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process.

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